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Introduction to Human-Centred Design (Canberra)

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Event description

Join Meld Studios, overall co-winner of the 2018 Good Design Award, for our highly popular human-centred design workshops, in which we share theory and practical activities that can make better and more human-centred services, cultures and organisations.

Over the course of three days, we will immerse you in human-centred design, service design and organisation design. 

These workshops are held on Level 1 in the QT Canberra
Send us an email to learn about accommodation discounts at QT Canberra. 

Day One- June 21: Customer research and journey mapping

Day one provides a mix of practical theory and hands-on activities to learn and practice your skills at conducting customer research and using the resulting insights to generate current state customer journey maps for joined-up multi-channel experiences.

Key topics include:

  • Human-centred design theory and processes
  • Theory and practical experience of planning and conducting contextual research (recruitment, discussion guides, tips and tricks for observational research and interviews – including research with real humans!)
  • Post research activities and deeper sense-making approaches
  • Theory and practical experience of creating a current state journey map
  • Tips and tricks for creating impactful journey maps that have longevity within an organisation
  • How to use journey maps

Day one finishes at problem/opportunity framing.

Day Two- June 22: Concept generation and prototyping

Day two provides a mix of practical theory and hands-on activities to learn and practice your skills at concept generation, prototyping and future state mapping for joined-up multi-channel experiences.

Key topics include:

  • Problem/opportunity framing techniques
  • Theory and practical experience of running concept generation workshops
  • Approaches for prototyping and testing concepts
  • Practical hands-on experience of prototyping with real humans
Day Three- June 23: Leading human-centred change

Day three explores the challenges of adopting human-centred design within complex organisations with competing agendas. The day provides an opportunity for reflection and covers a range of tried and tested techniques that create the right environment for good things to happen.

Key topics include:

  • Collaboration and co-design
  • Stakeholder engagement
  • Design walls and showcases 
  • Concept elaboration
  • Collaborative prioritisation
  • Communicating the future vision using journey maps

Who are these workshops for?

These workshops are ideal for anyone tasked with helping their organisation become more customer-centred. This includes managers of innovation, UX, marketing, IT, products, and customer experience professionals, as well as startups, business analysts, change managers, and in-house design teams.

About Meld Studios and the workshop team

Meld Studios is an award-winning design studio with offices in Sydney, Melbourne and Perth. We seek to improve the everyday lives of people as they interact with the world around them.

Find more information about us on our website, or contact us!

Why learn from us?

Our expertise is recognised and sought after.

Our work wins prestigious awards, including two Best in Class Good Design Award® in 2020. In collaboration with Queensland Government’s One Stop Strategy and Implementation Office, Meld Studios won the 2018 Good Design Award® of the Year for the Growing Human-Centred Design Across Queensland Government project. Our people have been invited to speak or deliver workshops across Australia, Prague, Helsinki, Copenhagen, Istanbul, Bogotá, Bangalore and across the US.

We work with many of Australia’s private and public organisations using Service Design to help them tackle their biggest challenges.

We continually evolve our approach and we love to share what we’ve learned along the way. We use real-life examples and encourage others to share their experiences and questions.


Do you tailor and run your courses for organisations?
We can and have done for a number of organisations. Please email us at for details. 

What if I need to cancel? 
Refunds are available up to 7 days before the event. You can also transfer your registration to a colleague.

What are the times for the days?
The workshops start promptly at 9 am each day and run through until approximately 5 pm.

What attendees have said about our workshops

"I loved this 3 day workshop! Iain and Karina know their stuff, and have inspired me to think more holistically about using HCD principles and techniques. I feel confident I can influence and create change."

"Thanks for a fun and informative introduction to Human Centered Design. Great facilitation and group activities. I really enjoyed the 3 day course."

"So great to see/hear work with optimism and creativity having such meaningful impact in what can otherwise be dry business/gov strategies. Definitely received so many answered to roadblocks in our current customer focus and cultural change. Thank you."

"This is the only service design course I know of that addresses the intersection between tools, socialisation and organisation/of project activities. You nailed it."

"When asked “is there anything from the past 3 days that you think you could apply to your work?” …… I am struggling to think of anything that I won’t apply to work!"

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Refund policy

Refunds are available up to 7 days prior to the event