Join Meld Studios, winner of the 2018 Good Design Award, for the latest outings of our highly popular human-centred design workshop, in which we share theory and practical activities that can make better and more human-centred services, cultures and organisations.

This rendition of the workshop runs across two half-days: 9.30am-1.00pm on consecutive days.

Day 1 covers discovery research, collaborative sensemaking and stakeholder engagement.
Day 2 covers ideation, prototyping, testing and translation of learnings back into individual BAU.

The sessions involve the theory and practice of human-centred design methods and mindsets. You will research with customers on day 1 and then prototype and test solutions with customers on day 2.

Participation is capped at 20.

Who are these workshops for

These workshops are ideal for anyone tasked with helping their organisation become more customer-centred. This includes managers of innovation, UX, marketing, IT, products, and customer experience professionals, as well as start ups, business analysts, change managers, and in-house design teams.

Why learn from us?

Our expertise is recognised and sought after.

Our work wins prestigious awards. Meld Studios, in collaboration with Queensland Government’s One Stop Strategy and Implementation Office, won the 2018 won the Good Design Award® of the Year for the Growing Human-Centred Design Across Queensland Government project. The 60th Good Design Awards attracted record entries of 536 innovative designs with 269 projects receiving the coveted Good Design Award®. Of these, there were 30 Best in Class Award Winners from which the Good Design Award® of the Year was chosen. Over the past year our people have been invited to speak or deliver workshops across Australia, as well as in Prague, Helsinki, Copenhagen, Istanbul, Bogotá, Bangalore and across the US.

We work with many of Australia’s private and public organisations using Service Design to help them tackle their biggest challenges.

We continually evolve our approach and we love to share what we’ve learned along the way. We use real life examples and encourage others to share their experiences and questions.

About Meld Studios and the workshop team

Meld Studios is an award winning design studio with offices in Sydney and Melbourne. We seek to improve the everyday lives of people as they interact with the world around them.

If you have any questions about the workshop, please contact events@meldstudios.com.au.

What attendees said about our recent workshops

"I loved this 3 day workshop! Iain and Karina know their stuff, and have inspired me to think more holistically about using HCD principles and techniques. I feel confident I can influence and create change."

"Thanks for a fun and informative introduction to Human Centered Design. Great facilitation and group activities. I really enjoyed the 3 day course."

"So great to see/hear work with optimism and creativity having such meaningful impact in what can otherwise be dry business/gov strategies. Definitely received so many answered to roadblocks in our current customer focus and cultural change. Thank you."

"This is the only service design course I know of that addresses the intersection between tools, socialisation and organisation/of project activities. You nailed it."

"When asked “is there anything from the past 3 days that you think you could apply to your work?” …… I am struggling to think of anything that I won’t apply to work!"

FAQS

Do you tailor and run your courses for organisations?
We can and have done for a number of organisations. Please email us at events@meldstudios.com.au for details.

What if I need to cancel?
Refunds are available up to 7 days before the event. You can also transfer your registration to a colleague.