Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

About This Course

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom / In-Person Workshop
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate Provided
Refreshments: Lunch, tea/coffee, and snacks included

If you would like weekend training sessions, kindly reach out to us at info@mangates.com for availability and scheduling.

Course Overview:

This one-day course introduces you to the fundamentals of ITIL, the globally recognized framework for IT service management. You will explore the ITIL service lifecycle, understand how processes work together, and learn the best practices that improve service quality, reduce downtime, and enhance customer satisfaction. Through practical explanations and real-world examples, you will gain clarity on how ITIL supports efficient service delivery and operational excellence. By the end of the session, you will be able to apply ITIL concepts confidently within your IT environment.

Learning Objectives

By the end of this training, you will be able to:

● Understand ITIL concepts, terminology, and service lifecycle stages.

● Recognize how ITIL improves service quality and operational efficiency.

● Apply key ITIL processes to real-world IT service scenarios.

● Distinguish between strategy, design, transition, and operation activities.

● Identify common issues in service delivery and how to improve them.

● Use structured approaches like SLAs, change management, and incident handling.

● Build a stronger foundation for future ITIL certifications or advanced ITSM roles.

Target Audience:

IT service managers, support teams, and operations teams.

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📧Ready to bring this powerful workshop to your team? Contact us at info@mangates.com to schedule your customized in-house session.

Contact the host of ITIL QuickStart: 1 Day Introductory Training in Canberra, ACT