IW September Lunch

The Multi-Generational Business.

Today our clients and colleagues can span up to 4 generations and communication between the generations can be challenging.

In a multigenerational workplace and world, connecting, engaging and leading a team that is united, who show up for work and are open to others’ ideas creates a link with the customers of today who span 5 generations.

To know what their drivers are, more than ever before is a critical factor for success in performance, retention and customer satisfaction today.

Focussing on the key generational qualities, Michelle shares her tips and strategies on how to optimise the potential of your team, through intentional leadership.

Understanding how to deliver the Customer Service experience that will differentiate your business as a workplace and business of choice.

From a foundation in the Hospitality industry and an employer of 70 staff, Michelle has developed a strong repertoire of “real life” customer service/business success scenarios which she communicates to people from diverse business backgrounds in a variety of forums both locally and internationally.

With a proven track record and vast experience, Michelle specialises in every aspect of service operations and processes – looking holistically at the overall impact of the customer experience.