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Koala Case Management Masterclass
Online Event
Description
You've built your speak-up culture. You've raised awareness. People feel safe to report suspected safeguarding, fraud and other misconduct. But now you're drowning in cases. What next?
It's an honourable problem to have, but a real one - aid organisations that invest in speak-up cultures, hotlines and awareness raising often see rising reporting rates. How do you ensure each case is dealt with effectively, efficiently and proportionately when your resources are limited?
About the Masterclass
In this online masterclass, specialists Oli May and Roland Hassel will explore how to build reliable, consistent processes and make risk-based, proportionate and defensible decisions.
What we'll cover
We'll explore practical ways to address the key challenges of managing integrity incident caseloads across alleged safeguarding, fraud and corruption breaches, including:
Triaging cases with evidence-led proportionality
Creating workable roles, structures and processes
Protecting people at a system level
Engaging with back donors and regulators
Management information and self-evaluating of your framework
Building investment cases for better resourcing.
Who it's for
All types of international humanitarian and development organisations can benefit from the Masterclass, whether you're from an NGO, aid contractor, donor agency, government body or other.
You do not need to be an investigator - this Masterclass is about managing cases and the systems around them. People who might benefit include directors, heads or managers from:
Safeguarding, fraud, integrity or ethics teams
Risk and compliance
Legal, audit or HR.
Included: complimentary case management ebook
All participants will get a free copy of the new Koala Practice Guide to Case Management ebook to take away, providing helpful guidance and insights to refer to again and again.
About Koala International Development
Koala International Development is an Australian consultancy specialising in advisory on risk, strategy and governance for purpose-led organisations. Whether you are a non-profit, government body or mission-driven company, we help the organisations that help our world.
Lineup
Oli May
Oli May helped to shape modern integrity management in the humanitarian and global development space. Formerly a forensic Partner at Deloitte Australia and the leader of its international development practice, Oli has also been the head of counter-fraud for Oxfam GB and the director of legal, governance, risk and compliance for the Fred Hollows Foundation. Having begun his career in what is now the UK's National Crime Agency, he brings 22 years of integrity risk experience across 24 countries. He has written extensively on integrity risk and is the author of Fighting Fraud And Corruption In The Humanitarian and Global Development Sector (Routledge, 2016) and Terrorist Diversion: A Guide To Prevention And Detection For NGOs (Routledge, 2020).
Roland Hassel
Roland Hassel is a criminologist and Certified Fraud Examiner specialising in corruption in the humanitarian and development sector. With degrees in international disaster management and in counter fraud and corruption, and over ten years of experience in the aid and development sector, he combines operational sector knowledge with technical anti-corruption expertise. He currently heads the Integrity & Safeguarding Unit of the German Red Cross's international cooperation division, where he leads investigations and builds the systems that prevent, detect and respond to corruption and other misconduct. Through his own practice he advises NGOs on holistic, risk-based and prevention-focused anti-corruption work, from policy and system development through training to case and investigation management.
Testimonials
Oli is highly experienced, considered and able to convey complex concepts in a clear and engaging way.
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