Become a high performing communicator and boost your leadership skills.

Course description:

Poor manager communication skills is consistently one of the top barriers to successful employee communication. When managers communicate well with employees, the organisation benefits through timeliness, clarity, relevance and consistency of messages. This course will equip you with the essential skills you need to become a high-performing communicator, capable of empowering and engaging your team and contributing to the organisations overall success.

What to expect:

Effective communication and why it’s important
Communicate the right message to the right people at the right time, to ensure understanding and motivate action
Ensure key messages resonate at every level and function, for clear strategic context and line-of-sight
Anticipate and lead change to keep initiatives on-track
Build effective working relationships and boost organisation-wide collaboration and productivity
Reinforce business priorities and identify barriers to success using real examples from your daily work.

Who should attend:

Leaders and managers who want to improve their communication skills to empower and engage their team members and build high-performing teams. This is for both government and corporate leaders

Career Level: Business Leader

Course outline:

Importance of effective communication

The pyramid of effective communication
Why communication matters
The impact on the organisation’s bottom line
The role of the manager in the communication equation

Use the 4Ms to keep communication simple

Market – what do your people need (and want) when it comes from communication?
Message – make a personal connection through clear and consistent communication
Media – choose the right channel of communication
Measure – focus on outcome

Mastering the art of conversations

Understand and practice effective listening
Listening vs hearing – become a better listener
Ask the question and hold the silence

The psychological journey through change

The impact of change on organisations and individuals
The change curve and the role of organisational communication
Understanding change resistance
Where communication and leaders add the most value

Leadership communication 2.0

The four factors required to develop trust
Emotional intelligence and the emotional competence framework
Having difficult conversations
Communicating authentically

About the trainer

Adrian Cropley OAM, FRSA, IABC Fellow, SCMP, GCSCE

Co-Founder, Centre for Strategic Communication Excellence

A certified strategic communication management professional and past global chair of the International Association of Business Communicators (IABC), Adrian Cropley is widely recognised as one of the world’s foremost experts and consultants in strategic communication. With a career spanning over 35 years, Adrian has worked with clients worldwide, including Fortune 500 companies, on major change communication initiatives, internal communication reviews and strategies, professional development programs, executive leadership, and coaching. At the IABC he implemented the IABC Career Road Map, kick-started a global ISO certification for the profession and developed the IABC Academy. Adrian pioneered the Melcrum Internal Communication Black Belt program in Asia Pacific and ran that program for over 10 years. He is a sought-after facilitator, speaker, author and thought leader. He has been a keynote speaker and workshop leader on strategic and change communication at international conferences in Canada, the U.S., Europe, the Middle East, Malaysia, Singapore, China, India, Hong Kong, Thailand, New Zealand and Australia. He has received several awards, including the International Gold Quill Awards for communication excellence and is a two-time recipient of the Rae Hamlin. Adrian is chair of the Industry Advisory Committee for the RMIT School of Media and Communication as well as a non-executive board member with several organisations. In 2017, he was awarded a Medal to the Order of Australia, one of the highest national honours, for his work in professional communication and youth development.

Sia Papageorgiou FRSA, FCSCE, SCMP

Co-Founder, Centre for Strategic Communication Excellence

Armed with an impressive collection of more than 50 awards for strategic communication excellence and leadership, Sia Papageorgiou is dedicated to elevating the value and visibility of communication professionals, empowering them to become trusted, strategic, and in-demand advisors. She is a certified strategic communication management professional (SCMP), a Fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce, and past president of the Victorian chapter of the IABC. She’s also a former board director at IABC Asia-Pacific and past chair of the Global Communication Certification Council. In 2021, IABC Asia-Pacific named Sia Communicator of the Year and in 2022 she was awarded the prestigious IABC Rae Hamlin Award in recognition of her exemplary service in advocating the Global Standard of the Communication Profession and evangelising the power and possibility of communication. The GovComms Institute, a global platform for government communication professionals, named Sia, “one of the superstars of the communication profession.” With every initiative she leads, every team she trains, and every professional she coaches, Sia continues to set the gold standard for strategic communication excellence, inspiring others to reach their highest potential.