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    Leadership Development Program - Workshop 4: Proactive Performance Management (Online)

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    Event description

    Workshop 4: Proactive Performance Management

    This workshop has been developed to assist new leaders to better identify, act upon and manage performance and interpersonal issues in the workplace.

    It will take a close look at the following:

    • Causes of conflict and poor performance
    • Conflict resolution styles, understand your style and when to adapt
    • Using feedback to change behaviour
    • Strategies to assist in addressing performance and interpersonal issues
    • Questioning techniques to identify individual challenges and solutions
    • Providing support

    Learning Outcomes

    • Know and understand causes of conflict and performance issues
    • Proactively identify and resolve issues prior to escalation
    • Apply conflict resolution and performance improvement strategies
    • Greater confidence recognising potential conflict and dealing with conflict in the workplace
    • More effectively demonstrate empathy when communicating with others

    Delivery Information

    Duration: 3 hours

    Locations: Online


    $220 TCCI member

    $330 non-member

    More Information?

    Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email


    If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or

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    Refund policy

    No refund policy specified.