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Leadership Development Program - Workshop 5: Managing Workloads (Online)

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Event description

Workshop 5: Managing Workloads

This workshop covers the basics of building workplace resilience and maximising your time in the workplace. This session encourages participants to explore strategies to build resilience in the workplace and implement strategies to manage priorities more effectively.

  • Causes of workplace stress
  • Using empathy to understand others’ resilience and providing support.
  • Providing support
  • Questioning techniques to identify opportunities to build resilience
  • Feedback and information
  • Goal setting strategies and techniques
  • Aligning of goals and daily tasks to business objectives
  • Urgent versus important tasks
  • Developing effective work schedules
  • The 80:20 principle, the 5 D's and A-B-C priority shorthand
  • Developing a personal action plan

Learning Outcomes

  • Understand causes of workplace stress
  • Demonstrate empathy when communicating with others
  • Apply questioning techniques to identify individual challenges and solutions
  • Provide feedback to enhance resilience Identify and manage causes of workplace stress
  • Prioritise work tasks for self and others
  • Identify and manage time wasters
  • Identify time management strengths and limitations
  • Set and monitor personal work goals
  • Know and understand the difference between urgent and important tasks

Delivery Information

Duration: 6 hours

Locations: Online


$440 TCCI member

$550 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email


If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or

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