Communicate with clarity. Lead through uncertainty. Support your team through change.

Overview

This workshop helps managers lead teams through change with greater confidence, clarity and consistency. Participants will explore practical approaches for communicating decisions, responding to staff concerns, and maintaining trust during periods of uncertainty. The session focuses on understanding common emotional responses to change, supporting engagement, and helping teams adapt while maintaining service delivery. As part of the Manage with Confidence program, it provides practical tools for leading change in a calm, respectful and people-focused way.

Why this course matters

• Strengthen confidence when communicating difficult or uncertain decisions
• Improve consistency in how change is introduced across teams
• Support staff engagement during periods of transition
• Reduce confusion, resistance and misinformation
• Build trust through clear and respectful communication
• Help managers respond constructively to emotional reactions and concerns

What participants will learn

• Common emotional responses to workplace change
• Practical approaches for communicating decisions clearly and respectfully
• Strategies for maintaining trust and credibility during uncertainty
• Techniques for managing questions, concerns and resistance
• Planning and delivering consistent change messages
• Supporting team engagement while expectations shift
• Balancing transparency, empathy and organisational requirements
• Practical communication tools for change conversations and updates

Who should attend

• New and emerging managers
• Team Leaders
• Coordinators
• Managers leading teams through organisational change
• Participants in the Manage with Confidence program

Organisational benefits

• More consistent communication across leadership teams
• Improved staff engagement during change processes
• Reduced confusion and disruption to service delivery
• Stronger management confidence during periods of transition
• Increased trust and stability within teams

What participants will receive

• Practical change communication tools and templates
• Reflection activities for workplace application
• Communication planning resources

Download the complete program guide here.

Facilitator - Lauren Thomson

Lauren is a learning and development professional with over 20 years’ experience designing professional development programs across a range of sectors, including public and community housing. She builds capability by focusing not just on training, but on the systems, resources and environments that support long-term growth. Before joining CHIA Vic, she worked on an AI capability project with Infoxchange to support not-for-profits exploring emerging technologies.

Contact the host of Leading Change & Communicating Decisions

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