The Customer Experience & Journey
With Kirsty Gardner
📅 Wednesday, 22 October 2025

Three things you’ll walk away with:

🔹 How to plan your ideal client experience from first contact to final delivery
🔹 Simple tips and tricks to elevate how customers feel in every interaction
🔹 How to gather and use feedback to refine and improve your service over time

Meet Kirsty:
Kirsty Gardner is the founder of Ja-Max Industries and a businesswoman who knows first hand the rollercoaster of small business life. With deep insight into building systems and navigating operational chaos, she brings practical wisdom and a calm, solutions-focused approach to every challenge. Kirsty helps founders get out of overwhelm, prioritise what matters, and run their businesses with more confidence and less noise.

What is a Lunch and Learn?
A virtual online session hosted via Zoom, where Beam Members learn from experts in business, leadership, and growth. Bring your lunch. Log in from wherever you are. Walk away with fresh insight and tangible strategies.

Who is it for?
Business owners who care deeply about their customer experience and want to create memorable, consistent journeys that lead to loyalty and referrals.

Why should you attend?
Because it’s not just about having a great product it’s about how people feel working with you. This session gives you the tools to make every touchpoint count.

How to register:
Register via the ticket link. Free for Beam Members. Not a member? Join now or grab a one-off ticket to attend.