Build confident maintenance decisions that stand up to compliance, operational pressure and real-world housing practice..

Overview

Managing maintenance and property access in community housing often involves balancing legal obligations, operational pressures and renter engagement challenges. This practical workshop focuses on applying Victorian Residential Tenancies Act requirements to maintenance, repairs, property access and safety compliance activities. Through discussion, case studies and scenario-based learning, participants will explore compliant approaches to difficult situations, strengthen decision-making capability and develop practical strategies for managing access issues, safety checks and maintenance obligations with confidence and consistency.

Why this course matters

Improve confidence in applying Residential Tenancies Act obligations in day-to-day housing practice
Reduce risk associated with delayed repairs, missed safety checks and non-compliant entry processes
Strengthen staff capability when managing difficult access situations
Support defensible decision-making under operational and budget pressures
Improve consistency in maintenance compliance practices across teams
Reinforce renter-focused approaches while meeting legal obligations

What particpants will learn

Applying Residential Tenancies Act requirements to maintenance and property access decisions
Differences between urgent and non-urgent repairs in practice
Entry notice requirements and lawful access processes
Structured approaches for managing repeated no-contact situations
Strategies for escalating access issues appropriately
Responding to compliance obligations relating to safety checks and inspections
Identifying compliant and non-compliant maintenance practices
Practical decision-making frameworks for complex maintenance scenarios

Who should attend

Housing Officers
Tenancy Practitioners
Asset and Property Officers
Community housing workers
Team Leaders
Operations staff managing maintenance or compliance activities

Organisational benefits

Improved compliance with Victorian Residential Tenancies Act obligations
Reduced organisational risk relating to maintenance and property access practices
Greater consistency in maintenance decision-making and escalation processes
Improved documentation and evidence practices
Stronger capability in managing compliance pressures and renter engagement challenges

What participants will receive

Practical maintenance compliance frameworks
Scenario-based learning activities and discussion tools
Property access escalation planning resources
Downloadable reference materials

Facilitator - Jason Perdriau

Jason is Deputy CEO at CHIA Vic.

Jason has fifteen years’ experience in the social housing sector which has included managing community and public housing programs and leading projects to support the growth and improvement of the social housing sector. Before working in social housing, Jason practised as a solicitor in the private and community sectors, and he has an MBA, Bachelor of Laws and Diploma of Social Housing.  

Contact the host of Tenancy Law: Maintenance, Repairs & Property Access