Course Content

Understand how to set and manage performance standards in a team environment. This workshop looks at how to develop key performance indicators and standards and hold team members accountable for achieving them. Content also includes the role of timely coaching and feedback in improving employee and team performance.

Learning Outcomes

Participants will develop a greater understanding of how to develop and communicate expectations to employees.

Identify causes of under performance
Steps for dealing with performance issues
Strategies to improve performance
Coaching, training and mentoring to improve performance
Personal Action Plan

Who should attend?

This program is suitable for new and emerging supervisors, leaders, managers and team leaders. The program is designed to provide participants with practical skills and improved confidence to manage and lead employees in the workplace.

The program is ideal for individuals who have not undertaken formal leadership or management training.

Delivery Information

Duration: 3 hours

Locations: State-wide

Investment

$350 TCCI member

$525 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Terms and Conditions:

All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.

Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.