Managing Conflict & Confrontation: 1 Day Course in Gold Coast
Description
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
This course introduces practical techniques and structured approaches to help you manage conflict and difficult conversations with confidence. It explores different conflict styles, communication tools, de-escalation strategies, and clear resolution frameworks that support more positive workplace interactions. Through guided examples and scenario-based learning, you will learn how to identify conflict triggers, manage emotions, and address challenging situations calmly and effectively. By the end of the program, you will be better equipped to handle confrontations professionally and maintain constructive working relationships.
Learning Objectives
By the end of this course, you will be able to:
• Identify common conflict patterns and underlying triggers
• Understand your personal conflict style and adapt it when needed
• Communicate clearly and assertively during challenging conversations
• Apply practical de-escalation techniques to reduce tension
• Use a structured approach to resolve conflicts effectively
• Handle confrontation with increased confidence and clarity
• Strengthen teamwork by fostering healthier professional relationships
Target Audience
This course is suitable for:
• Managers and team leaders
• HR professionals
• Supervisors and project leads
• Professionals responsible for managing teams or workplace relationships
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Why Choose This Course?
This course is ideal for professionals who want to strengthen their ability to manage interpersonal challenges in the workplace. It focuses on practical tools and strategies that can be applied immediately to reduce tension and improve communication. The program addresses both the emotional and strategic aspects of conflict management, making it valuable for professionals at all levels. By the end of the session, you will gain a practical toolkit to handle confrontations calmly, communicate more effectively, and maintain productive working relationships.
📧 Contact us today to schedule a customized in-house session: corporate@mangates.com
Description
Agenda
Module 1: Understanding Conflict Dynamics
• What triggers conflict • Types of workplace conflict • Emotional and behavioral patterns • Activity
Module 2: Conflict Styles & Personal Awareness
• Thomas-Kilmann Conflict Model • Strengths and risks of each style • Identifying your default style • Activity
Module 3: Communication Tools for Difficult Conversations
• Assertive vs passive vs aggressive communication • Using neutral, clear language • Listening techniques • Role Play
Module 4: De-escalation Techniques
• Staying calm under pressure • Recognizing escalation cues • Redirecting emotional conversations • Activity
Module 5: Structured Conflict Resolution Steps
• Step-by-step resolution framework • Setting expectations and boundaries • Working toward mutual agreement • Case Study
Module 6: Managing Confrontation with Confidence
• Approaching tough conversations • Handling defensiveness and pushback • Reframing negative interactions • Role Play
Module 7: Conflict Prevention Strategies
• Setting norms and team agreements • Proactive communication habits • Encouraging open feedback • Activity
Module 8: Applying Conflict Skills in Real Situations
• Common workplace conflict scenarios • Leadership responsibilities in conflict • Long-term relationship building • Case Study
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