Managing Parent Complaints & Unreasonable Parent Conduct

SAPPA, in collaboration with the Department for Education invites you to attend a Workshop on "Managing Parent Complaints and Unreasonable Parent Conduct"

Presenters include Manager (Kate Schubert) and staff of the Customer Feedback (Complaints Team), Customer and Information Services.

Covering topics such as:

• Issue identification (how to work out the core problem when many issues are raised)
• Reaching a resolution
• Managing unreasonable complainant conduct

Thursday 4 April 2024 9am - 12pm  Room G11.A