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Managing Parents Complaints

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Event description

Sometimes things don’t go to plan, mistakes happen and parents complain. Being able to resolve complaints quickly and effectively is key to saving the relationship and maintaining your reputation as a credible leader. Resolving complaints is more than just solving the issue.

In this session, we explore the underlying reasons why parents complain and the simple psychological strategies you can use to resolve complaints and get the relationship back on track. We uncover the big 3 remedies; apology, action or financial reward. 

Booking Terms & Conditions
Please contact CPLE to advise of any cancellations or name changes.

*You may only register up to 2 participants per booking. If a training session has reached the maximum number of participants, please contact CPLE to be placed on a waitlist


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Refund policy

CPLE reserves the right to cancel or postpone a training session. If an event is cancelled, we will advise you as soon as possible and offer you an alternative training session if available or you can request a full refund. If you are unable to attend a training session, a substitute participant is welcome to attend in your place, please contact CPLE to advise of these name changes. If you wish to cancel your registration, written notice is required at least 7 working days prior to the date of the training session. A full refund will then be provided. No refunds will be given for cancellations of less than 7 working days.