Managing Parents Complaints

Sometimes things don’t go to plan, mistakes happen and parents complain. Being able to resolve complaints quickly and effectively is key to saving the relationship and maintaining your reputation as a credible leader. Resolving complaints is more than just solving the issue.

In this session, we explore the underlying reasons why parents complain and the simple psychological strategies you can use to resolve complaints and get the relationship back on track. We uncover the big 3 remedies; apology, action or financial reward. 

Booking Terms & Conditions
Please contact CPLE cple@commsatwork.org to advise of any cancellations or name changes.

*You may only register up to 2 participants per booking. If a training session has reached the maximum number of participants, please contact CPLE to be placed on a waitlist cple@commsatwork.org

LOCATION INFORMATION