Course Content

This workshop is a combination of two of our short courses - Managing Workplace Stress and Maximise Your Time. This full day session encourages participants to explore strategies to build resilience in the workplace and implement strategies to more effectively manage priorities.

The workshop will cover:

Causes of workplace stress
Using empathy to understand others’ resilience and providing support.
Providing support
Questioning techniques to identify opportunities to build resilience
Feedback and information
Goal setting strategies and techniques
Aligning of goals and daily tasks to business objectives
Urgent versus important tasks
Developing effective work schedules
The 80:20 principle, the 5 D's and A-B-C priority shorthand
Developing a personal action plan

Learning Outcomes

By the completion of this course participants will be able to:

Understand causes of workplace stress
Demonstrate empathy when communicating with others
Apply questioning techniques to identify individual challenges and solutions
Provide feedback to enhance resilience
Identify and manage causes of workplace stress
Prioritise work tasks
Identify and manage time wasters
Identify time management strengths and limitations
set and monitor personal work goals
know and understand the difference between urgent and important tasks
use time effectively

Who should attend?

This course is suitable for those working with and leading others in the workplace and required to manage multiple tasks and priorities.

Delivery Information

Duration: 5 hours

Locations: State-wide

Investment

$395 TCCI member

$595 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au