Mastering Motivational Interviewing Techniques – 1 Day Workshop in Melbourne
Description
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About the Course:
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, snacks, and beverages will be provided during the session.
Course Overview:
This upgraded 1 Day MI workshop equips professionals across healthcare, social work, education, HR, and customer-facing roles with advanced motivational interviewing skills. Participants will learn to communicate with empathy, reduce resistance, foster engagement, and guide behavioral change. Through interactive role plays, case studies, and hands-on exercises, attendees will gain practical techniques to handle challenging conversations, strengthen rapport, and improve outcomes. The course emphasizes ethical influence, client-centered strategies, and measurable impact. Participants will leave with an actionable MI plan ready for immediate application.
Learning Objectives:
• Apply MI techniques across healthcare, HR, education, social work, and customer service
• Build trust, rapport, and engagement with clients, employees, or students
• Recognize and respond to resistance effectively
• Guide behavior change ethically and sustainably
• Integrate MI into daily professional practice
• Develop a personal action plan to monitor and improve MI effectiveness
Target Audience:
• Healthcare and mental health professionals
• HR professionals, team leaders, and organizational managers
• Social workers and community service staff
• Educators, student counselors, and coaches
• Customer service and sales professionals
Why Choose This Course?
Professionals often face challenges in motivating clients, employees, or students to adopt desired behaviors. This MI course equips participants with practical tools to foster engagement, trust, and collaborative decision-making, resulting in improved outcomes and stronger relationships.
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Agenda
Module 1: Introduction to Motivational Interviewing
• Understand MI principles and collaborative communication • Explore motivation and ambivalence in clients, employees, or students • Recognize barriers to engagement • Icebreaker Exercise
Module 2: Core MI Communication Techniques
• Master open-ended questions, affirmations, reflections, and summaries (OARS) • Develop active listening and empathy • Respond effectively to resistance • Activity
Module 3: Understanding Motivation and Behavior Change
• Explore intrinsic vs extrinsic motivation • Identify readiness for change across individuals and teams • Align goals with values and desired outcomes • Case Study
Module 4: Applying MI in Professional Contexts
• Adapt MI for healthcare, HR, social work, education, or sales • Conduct effective coaching, feedback, or counseling conversations • Guide individuals toward self-motivated decisions • Role Play
Module 5: Overcoming Resistance and Objections
• Recognize and address reluctance constructively • Reframe objections as engagement opportunities • Maintain rapport and trust during difficult interactions • Scenario Exercise
Module 6: Integrating MI into Daily Practice
• Incorporate MI into workflow and professional routines • Collaborate effectively with multidisciplinary teams • Use MI to enhance engagement, adherence, or performance • Simulation Exercise
Module 7: Personal MI Action Plan
• Develop a step-by-step plan to apply MI skills professionally • Set measurable goals and track outcomes • Commit to continuous skill improvement • Action Plan Presentation
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FAQs
- Do I need prior MI experience?
No, beginners and experienced professionals will benefit.
- Can MI be applied across different sectors?
Yes, including healthcare, HR, social work, education, and sales.
- Will there be hands-on practice?
Yes, with role plays, simulations, and case studies.
- Is the course suitable for individual professionals and teams?
Yes, both formats are effective.
- Will I receive certification?
Yes, a Course Completion Certificate will be awarded.
- Are lunch and refreshments included?
Yes.
- Can this be delivered in-house?
Yes, customized corporate or institutional sessions are available.
- Will real-world professional scenarios be included?
Yes, sector-specific examples are provided.
- Do I need leadership experience?
Not required, though beneficial for application.
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