💬 Want to Handle Tough Conversations Like a Pro?

Let’s face it, difficult conversations are part of leadership. But dodging them? That’s where things really go off track.

This masterclass is your chance to get hands-on practice in applying best practice communication through sticky situations. Think of it as a leader's playbook, providing you with the tools and confidence to dive into difficult conversations with compassion, clarity and confidence.

💡 What Makes This Masterclass Special:

An in-depth look at proven frameworks to see how they work in action.
Interactive strategic program, helping you directly apply the concepts to your day-to-day leadership.
Insights to common challenges, and strategies to overcome them.
A chance to boost your leadership credibility by learning how to say what needs to be said, the right way, achieving impactful outcomes.
Small group size, ensuring direct relationships and feedback.

🔎 Topics Covered

Leading with Psychological Safety: Creating the essential space for effective collaboration.
Getting your Head in the Game: Preparing to take the conversation from scary to supportive.
Your role as a facilitator: Delivering feedback with clarity, empathy and a focus on solutions.
Overcoming Obstacles: Common obstacles that arise and strategies to handle them to drive outcomes.
Applying the learnings: Developing a personal action plan for impact.

🧠 What You’ll Walk Away With:

A clear understanding of psychological safety and actions you can take to foster it in your team
A fresh perspective on reframing tough conversations.
Skills and confidence to “Catch it, call it” early, before small issues become big problems.
Tactics to overcome common challenges to impactful conversation outcomes.
A Diving into Difficult Discussions guide to help you continue to action skills into the future.
An action plan for how you'll embed the learnings in your day-to-day.

⌚ This is a follow on from our Insight Snapshot sessions. If you'd like to try before you commit; we totally understand.

We know your time is precious, so we’ve designed our Insight Snapshot sessions to be short, sharp and energising; just one powerful hour to get you thinking differently. No pressure, just practical insight and a chance to see if MCBI's offerings are the right fit for you or your organisation as a whole. If you think this would be more your pace; see our upcoming Insight Snapshot sessions to sign up for this instead.

Join Jo Franzen, Organisational Development Manager at MCBI as she walks you through this insightful session.

Spots are limited.. so secure yours now and start turning awkward moments into leadership gold.