This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented + practiced. The course can be utilised in many different areas of conflict e.g. client work, workplace disputes and interpersonal conflict.

Learning outcomes

Identify factors contributing to possible causes of conflict and barriers to resolution.
Identify the different levels of conflict and approaches to conflict situations.
Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
Identify the skills, qualities and attitudes that a mediator requires.
Identify the underlying concepts and principles of the mediation process.
Identify and demonstrate an understanding of the 5-stage mediation model.
Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous communities/ families.
Identify and demonstrate characteristics of a mindful mediator.