Mediation Skills for Managers - Two part series (Online)

This interactive and stimulating 2-day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented and practiced. The course will primarily focus on workplace conflict. Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.  

Please note this is a two part series. Participants should attend both sessions.

Dates: Tuesday, 20 April and Wednesday, 21 April 2021

Time: 9:00am - 4:00pm

Learning Objectives:

• Identify factors contributing to possible causes of conflict and barriers to resolution
• Identify the different levels of conflict and approaches to conflict situations
• Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process
• Identify where mediation fits as an Alternative Dispute Resolution (ADR) process
• Identify the skills, qualities and attitudes that a mediator requires
• Identify the underlying concepts and principles of the mediation process
• Identify and demonstrate an understanding of the 5-stage mediation model
• Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous staff
• Identify and demonstrate characteristics of a mindful mediator

Who should attend

Anyone working in the sexual assault, women’s health and wellbeing and domestic and family violence sector at all levels.

About the facilitators

Scott Dutton

Scott is the Founder & Company Director of Fighting Fair – the leading conflict resolution training services consultancy. His knowledge and expertise is sought by leaders across all sectors. Scott’s qualifications include a Bachelor of Social Work and Bachelor of Science. Scott is the Creator of Conflict Intelligence® (CI) – a brilliantly simple, yet powerful model that develops our ability to consciously connect with, and manage conflict by, the building of collaborative understanding. Not only is Scott passionate about sharing how to mindfully transform conflict into connection, he also loves having fun and is all about creating an energising and uplifting experience. Scott delivers insights, strategies and skills that will heighten self-awareness and promote mutual understanding – with humour! Scott will work with participants to contextualise the workshop to their own relevant experiences in the sexual assault, women’s health and wellbeing and domestic and family violence sector.