Cancellation of Tickets and or Accommodation Purchased:-

For all bookings we require payment in full. Your payment is non-refundable, but is wholly transferrable to another date (subject to availability and conditions) this is provided that cancellation occurs no later than fourteen (14) days prior to your reservation, cancellation must be made via email:- info@peelmanorhouse.com.au.

No shows and cancellations during the 14 day period or on the night forfeit all monies paid and no credit will be offered

Event Cancellation or Postponement:-

Should the Event be cancelled or postponed due to unforeseen circumstances by the venue/promoter, Peel Manor House will endeavour to give 14 days notice prior to the event date and to process a full credit within 14 days of such circumstances becoming known.

PEEL MANOR HOUSE COVID-19 CANCELLATION AND POSTPONMENT POLICY for Functions and Events:-

If in the event that an event or function is affected by the COVID-19 such as government restrictions being put into place ie:-lock-down;

All bookings for an events will remain in our booking system, in the case of government restrictions being applied; the booking will be transferred to a future event date and a similar event if the future date does not suit we can offer a credit note/Gift voucher to attend a future event within a two year period.

Change of Mind:- If you no longer wish to attend an event you have booked due to the concerns about Covid-9 and there are no lockdowns and the event is still going to take place this is treated as a “Change of Mind”, we do not offer refunds or credit notes for change of minds.

In order to cancel under the change of mind clause, you will be required to provide supporting documentation for your extenuating circumstances or health condition, it will then be at the managements discretion if a credit note will be offered.