Resources get tighter but problems keep on coming just the same.

Organisations who choose to unpack and address the underlying causes of those problems will be able to rise above them, while those who don’t will continue the zero-sum strategy of continually putting out fires.

Deep understanding of the causes of problems allows organisations to respond to them rather than react to them. This means you’ll use your resources efficiently and effectively to achieve long-term improvement – saving time, effort and the spirit and energy of your team.

Root Cause Analysis (RCA) is a scalable tool, suitable for any industry, to support examination of the (often surprising) underlying causes of problems.

I’ve been facilitating advanced RCA to investigate the causes of health care error that has led to patient death or permanent harm for nearly ten years. Examining complex healthcare processes in this way has led to identification of process weakness and interventions to improve them. In this masterclass, I’ll teach you how to use simple tools to quickly uncover root causes that will add invaluable insight into your problem.