Good patient experiences start with the interfaces and systems they use to access the support they need. Seamless, optimised design is integral for effective healthcare services and ultimately, better outcomes for all. Dive into the world of user experience and usability in healthcare in this expert masterclass which will give you expertise into:

Usability and UX: Gain a deep understanding of the constructs of Usability and User Experience (UX), explore their relationship and learn about the various dimensions of usability.
Importance to healthcare professionals: Discover why usability and UX are critical for healthcare professionals (HCPs) and how they impact your daily responsibilities and patient interactions.
Implications of poor usability and UX: Examine the practical consequences of poor usability and UX on HCPs, including increased errors, reduced efficiency and heightened stress levels.
Measuring usability: Learn how usability can be measured at both micro (individual tools and systems) and macro (organisational and system-wide) levels, using practical frameworks and metrics.
Applying usability knowledge: Explore ways you can leverage your new understanding of usability and UX to enhance day-to-day tasks, streamline workflows and improve overall patient care.

Who should attend

These masterclasses are tailored for students and professionals who are keen to begin learning about the details of digital health innovations. Whether you are a current student, a clinician, researcher or healthcare administrator, this event will provide you with valuable insights and practical knowledge to enhance your professional practice.

You will need some basic knowledge of healthcare to get the most from the session.

What you can expect

Expert-led sessions by a nationally recognised thought leader in digital health with 35 years' experience.
Interactive discussions and case studies on contemporary issues and challenges around UX and usability.
Networking opportunities with peers.
An official Monash University certificate upon successful completion of the session.

What is User Experience (UX) and usability?

UX encompasses all aspects of a user’s interaction with a product, service or system. It focuses on creating products that provide meaningful and relevant experiences, including the user’s perceptions, emotions and responses resulting from their interaction with the product or service. Usability on the other hand, is a specific part of UX that focuses on how effectively, efficiently and satisfactorily a user can interact with a product or system to achieve their goals. It's a measure of the ease of use and learnability of a product.

Both are integral to patients and clinicians when accessing the tools, information and services they need to achieve the best health outcomes possible.

Enhance your professional practice and patient care by mastering the principles of usability and user experience. Register now to secure your place in this exclusive masterclass which may be tax deductible or funded by your organisation.

About the facilitator

Professor Chris Bain
Digital Health Lead, Faculty of IT

A seasoned clinician and information management and technology (IMT) expert, Professor Bain is one of very few double-qualified health informaticians in Australia. With 35+ years’ experience in medical practice and operational IMT for healthcare, he has held leadership positions in Australasian Institute of Digital Health and is often called upon for jurisdictional committees.

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