About the Course:

Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, snacks and beverages will be provided during the session

If you would like weekend training sessions, kindly reach out to us at info@mangates.com for availability and scheduling.

Course Overview

This 1 Day workshop introduces customer service and sales professionals to Motivational Interviewing (MI) — a collaborative, client-centered approach that strengthens rapport, trust, and engagement. Through interactive exercises, role plays, and real-world examples, participants will learn to guide clients toward decisions that align with their needs and values, enhancing customer satisfaction, loyalty, and sales effectiveness. Participants will leave with practical tools to handle challenging conversations and inspire client commitment. The course emphasizes ethical influence and long-term relationship building.

Learning Objectives

By the end of this course, you will be able to:
• Apply MI techniques to improve client communication and engagement
• Build strong, trust-based relationships with customers
• Recognize and respond to client resistance effectively
• Guide clients toward decisions aligned with their needs and values
• Enhance customer satisfaction, loyalty, and sales performance
• Develop a personal plan to integrate MI into daily practice

Target Audience

• Customer service representatives and team leads
• Sales professionals and account managers
• Client relationship managers
• Business development and support staff

Why Choose This Course?

Customer service and sales professionals often face challenges in motivating clients and building long-term loyalty. This course equips participants with practical MI tools to strengthen rapport, guide decisions ethically, and enhance engagement, improving customer satisfaction and business outcomes.

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Want to train your entire team?
In-house sessions are available for organizations seeking to embed motivational communication skills across sales and service teams, improving client relationships and team effectiveness. Customized programs ensure everyone gains hands-on experience for immediate application.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com

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