Navigating Conflict 101

Every Club occasionally experiences conflict or disputes between members, between members and the Committee or between Committee members. This module will help you understand the difference between complaints, conflict, disputes and appeals and how to properly manage each.

Who should attend:

Club Chairperson
All Board or Committee members
Club Managers

What we’ll cover:

Difference between difficult or unacceptable behaviour, complaints, conflict, disputes and appeals
Managing difficult behaviours
Managing unacceptable behaviours
Applying the principles of natural justice and procedural fairness
Proper processes for dealing with complaints, conflict, disputes and appeals
Disciplining or removing a member
Preventing unnecessary conflict, disputes and appeals.

What else you’ll get:

Printable copy of the slide presentation
Opportunities for participants to ask questions during the workshop or webinar
Links to useful resources and tools that you can start using immediately
Information about where to get more help.

Cost:

Free to all members of Clubs in South Australia

Presenter: Jacqui McConville, JMX Solutions

Contact the host of Navigating Conflict 101 - Bendigo Bank Clubs SA Club Development Program