Q&A session for Fraser Coast community workers: Navigating Service Australia Systems

Do you help clients with Centrelink, Medicare or understanding Services Australia payments and obligations?

Join our exclusive closed session for frontline Fraser Coast community workers with your local Services Australia Community Engagement Officer.

1. Grab a coffee on us
2. Bring your burning question (or just hear information)
3. Join a special session designed just for you

On Wednesday, September 4, in Hervey Bay, you’ll have the opportunity to meet your local Community Engagement Officer and gain essential knowledge that will enhance your ability to support clients navigating the complexities of Centrelink and Medicare systems.

Why Attend?

• Better understand the intricacies of different payments and services, such as Disability Support Pension, Job Seeker & Carer Payments, and more.
• Learn effective strategies to troubleshoot common client issues like payment delays and eligibility concerns.
• Discover how to guide clients in presenting their information correctly, and understanding Centrelink's systems, policies, and procedures.
• Gain insights into the different roles within Centrelink and what they can and cannot do to help your clients.
• Safeguard clients from risks like overpayments, debts, and obligations failures by understanding when and how they should report changes.
• Become more vigilant for current scams

Above all, this session will help you reduce the confusion, stress, and fear your clients may experience when dealing with these vital systems.

Have a burning question?

Bring it along or send it to us in advance. We’ll ensure it’s addressed during the session. (Please remember to keep questions about the issue, not the person, and thus ensure all situations are de-identified.)

Don’t miss this chance to enhance your skills and knowledge—register now and be better equipped to support those who enlist on your guidance!