All registered NDIS providers must have a feedback and complaints management system which makes it easy for people to provide feedback and make a complaint. Apart from being a mandatory requirement, it is good business practice, as providers can use feedback and complaints to continually improve its supports and services.

Our two hour workshop presented by our technical manager Patty Wassenaar an experienced NDIS auditor, is interactive, and will provide you with some practical tips and strategies you can use immediately to ensure best practice in your feedback and complaints management system.

The workshop will include:

• Benefits of effective feedback and complaints management

• Managing feedback and complaints to comply with the relevant NDIS Practice Standards and NDIS Complaints Rules

• How to use the results of feedback and complaints to improve

• Case study practice to improve practice and skills

Remember Complaints management training for workers is also mandatory!

IMPORTANT INFORMATION

It is important to understand that we will be taking a roll call upon you logging in for the training. We will only allow those who have purchased a ticket and have registered for the training to attend the training session. Please ensure to provide your full name when registering for this training.

This training is for individual attendance only and not for groups of people who are registered under the one registration. If your registration is for more than one person, please let us know asap, and we can discuss arrangements as your group will not be able to participate on the day.

This workshop does not contribute to, or demonstrate competence requirements for auditors under the NDIS Approved Quality Auditor Scheme Guidelines 2018.

If there are insufficient registrations for this workshop, EFA will cancel the workshop up to 24 hours prior to the planned time/date. If this is the case you will be contacted via email and will be issued a full refund.