We all know that effective incident management systems are necessary for the Quality and Safety of services provided to NDIS participants.

However, interpreting NDIS requirements and tailoring these to the size and scope of your organisation can be tricky. Unfortunately, sometimes we only find out that our incident management systems need work when something goes wrong.

In this workshop, we take a deep dive into the NDIS system requirements for incident management systems and identify specific actions to proactively strengthen your approach to incident management. We also learn and discuss why effective quality and risk management is important for your incident management. You will gain the essential skills and capabilities to identify the current state of your incident management system and identify any gaps or areas for improvement.

Tea and coffee are provided during the workshop, lunch is not provided but there are options at the venue and nearby shopping centre.

What will you take away from this workshop?

Test your knowledge and understanding with a recap of the current regulations, key Royal Commission preliminary findings, guidance material and expectations relating to incident management systems for NDIS Providers.
Demystify what the NDIS Quality and Safeguards Commission require when responding to the investigation and management of reportable incidents.
Unpack and discuss the essential elements of an effective Incident Management system applicable to your organisation with a supplied tool.
Assess and reflect on the way your organisation identifies, reports, and manages incidents against NDIS requirements.
Increase your understanding of how risk management and quality management are essential for effective incident management.
Develop an action plan to address gaps with the supplied tool.
Tools and templates to assist with assessing your incident management system.
The opportunity to network with colleagues.
The opportunity to increase your skills and knowledge about incident management systems.