Open contact officer training

Increase your team members’ understanding of inappropriate workplace behaviour, and provide them with the knowledge and skills they need to become contact officers. Suitable for new contact officers or as a refresher for existing contact officers.

Open contact officer training is for those organisations whose numbers don’t warrant running a standalone course. This means you can register between 1-6 members of your organisation to complete the training alongside individuals from other agencies.

Details

Delivery Mode: Teams
Date: Wednesday 10th December 2025
Time: 9.15am - 4.45pm (AEST)
Cost: $400 (+GST) per person
Participant numbers: maximum of 20
Facilitated by two of our expert trainers

*A minimum of 8 participants is required for this session to go ahead.

What is a contact officer?

Contact officers play a key role in workplaces, acting as “go-to” staff members who assist employees experiencing discrimination, bullying, or harassment. Generally, contact officers are not human resources staff or managers as these roles may conflict with the responsibilities of a contact officer.

Now widely incorporated across government, business, and community sectors as a proactive measure in preventing discrimination, bullying, and harassment, contact officers can help to create a positive workplace culture.

Our training scenarios are inspired by real situations drawn from our own investigation and conciliation service, so that you receive an authentic and relevant training experience.

Learning Outcomes

Develop knowledge and understanding of discrimination, bullying and harassment.
Identify the relevant legal frameworks including anti-discrimination law, industrial relations and work health and safety.
Identify effective skills and strategies for responding to allegations of bullying, harassment and discrimination.
Apply knowledge and skills to scenarios relating to day-to-day work.

Why choose us?

For over three decades, we’ve been delivering education and training to help organisations across Australia embrace equity, diversity and inclusion. We teach people to understand human rights in educational, workplace and community settings.

We’re subject matter experts: As Australia’s national human rights institution with a proud 35-year history of promoting and protecting human rights, we have a sophisticated understanding about how to prevent workplace discrimination, bullying and harassment.
We use a rights-based framework: All our training activities are developed from a rights-based perspective, ensuring course content aligns with all relevant rights, legislation and international conventions.
We’re cost-effective: We understand the budget constraints under which many organisations operate, and we ensure that our prices are highly competitive.
We’re flexible: We work with our clients to tailor content to suit their specific needs. If this online session doesn't suit your needs, please contact us about your particular education and training requirements at: training@humanrights.gov.au.