To help us deliver better outcomes for participants today and into the future, we built a new computer system – PACE and improved the way we work.

We want to make sure National Disability Insurance Scheme (NDIS) providers are ready to support participants who have their NDIS plan created in our new system.

The session will support good claiming practices for registered providers delivering NDIS supports to participants with a plan in our new system.

Information provided at this session will cover:

Key changes for providers
Bulk payments
Claims and payment enquiries
Common claiming issues and solutions

Removing as plans are already being created in PACE.

Sessions are delivered via video-conference using Microsoft Teams, and are offered over multiple dates to allow flexibility for attendees.

Each session covers the same content, and attendees should only register for one session.

Registrations close one business day prior to the session date or once tickets have sold out. We only accept individual registrations for events to ensure all attendees receive links to join.

The day before the event, login details will be sent to the email address you provide at registration, so please ensure you enter your email address correctly when registering.

Accessibility is important to us. If you have accessibility requirements, please advise when registering. A minimum of five business days' notice is required to book Auslan interpreters and live captioning services.

Please note: If you have requested accessibility services, these services are provided by an external provider. Your personal details will be given to the Accessibility Service at the time of booking.

For any enquiries regarding this session, please contact events@ndis.gov.au and include the session name in the subject line.

The National Disability Insurance Agency (NDIA) uses Humanitix to register, promote and give out tickets for our events. When you register for our events, Humanitix will store your data (including personal information) in their servers which are located in Australia. By registering for our events through Humanitix, you agree and accept the Humanitix Website Terms of Use, Attendee Terms, Privacy Policy and Community Guidelines. This means that by registering for our events through Humanitix, you agree that you have entered into a legal contract with Humanitix in relation to the terms set out. If Humanitix handles your data and breaches the Australian Privacy Principles set out in Schedule 1 to the Privacy Act 1998 (Cth) (Privacy Act), the NDIA won’t be accountable under the Privacy Act.
If you do not want to use Humanitix to register for our event, you can contact the NDIA Events team on events@ndis.gov.au, and include the event’s session name and date in the subject line, please provide your full name, email and mobile number and any accessibility requirements you might have in the body of the email.