With increasing scrutiny on provider compliance, financial accountability, and governance, it’s essential for NDIS providers to stay ahead of regulatory changes. This specialist forum brings together industry experts, legal professionals, and compliance specialists to provide essential insights on navigating key challenges in the NDIS landscape.

Key Topics:

✅ NDIA Payment Holds & Provider Compliance – Examining legal risks, recent Federal Court rulings, and practical steps to safeguard provider cash flow.

✅ Navigating Mandatory Registration for SIL, Support Coordination & Platform Providers – Understanding new regulatory requirements and their impact on provider operations.

✅ Balancing Quality & Regulatory Compliance (Workshop Format) – Practical approaches to maintaining service excellence while meeting compliance obligations.

✅ NDIS Director & Governance Obligations – Strengthening accountability, risk management, and ethical leadership in the evolving NDIS sector.

This forum ensures providers gain critical insights and expert guidance to navigate compliance challenges effectively, protect financial sustainability, and maintain high-quality service delivery.

🔹 Who Should Attend?

NDIS providers, Directors, Compliance officers, and Financial managers committed to operational excellence and risk mitigation.

📅 Register now to stay ahead of regulatory changes and safeguard your organization’s future.

Forum Details

Agenda

8.15am - 8.30am

Arrival and Registration

8.30am - 8.40am

Welcome and Introductions

8.45am - 9.30am

NDIA Payment Holds & Provider Compliance: Navigating Legal Risks and Safeguarding Cash Flow

Presented by Amber Crosthwaite: Lavan

Recent Federal Court rulings have reinforced the NDIA’s authority in scrutinizing provider payments, emphasizing strict compliance with the NDIS Act and accurate record-keeping.

However, cases such as Affinity Care Services Pty Ltd v NDIA and Northern Disability Services Pty Ltd v NDIA also highlight the limitations of this oversight, raising concerns about procedural fairness and delayed payments.

With over 1,000 active payment holds affecting thousands of claims, delayed payments are no longer an isolated issue—they pose serious financial risks to providers and disrupt essential services for participants. This session is designed exclusively for NDIS providers, offering critical insights to help you:

✅ Understand key legal takeaways from recent cases and their impact on providers

✅ Identify common compliance pitfalls that lead to NDIA payment holds

✅ Strengthen internal processes to minimize risk and protect cash flow

✅ Explore effective strategies for challenging unreasonable NDIA decisions

Join fellow Providers as we navigate the evolving compliance landscape and equip you with the knowledge to safeguard your financial stability while maintaining high-quality service delivery.

9.30am - 10.10am

Navigating Mandatory Registration for Platform Providers, SIL, and Support Coordination

Presented by Sharon Floyd : Engels Floyd Quality Consulting

Topic: Meeting the Mandate: Registration Requirements for NDIS Providers

This workshop delves into the new mandatory registration requirements for platform providers, Supported Independent Living (SIL), and Support Coordination under the NDIS framework. It provides a clear roadmap for navigating the new compliance landscape, highlighting the significance of these changes in strengthening participant safety and provider accountability.

Key Takeaways:

• Understand the Mandate: Clarify the scope and purpose of mandatory registration requirements.

• Step-by-Step Compliance: Learn the processes for audits, registrations, and ongoing compliance specific to platform providers, SIL, and support coordinators.

• Strategic Planning: Equip your team to proactively plan and prepare for successful registration.

10.15am - 10.30am

Break

10.30am - 11.00am 

Balancing Quality and Regulatory Compliance - Elevating Quality and Safety While Meeting NDIS Standards

This session explores how organisations can simultaneously enhance service quality, safeguard participant well-being, and meet the strengthened NDIS Commission’s regulatory requirements. Attendees will gain insights into fostering a culture of quality across all organisational levels and ensuring providers are audit ready at all times,

Key Takeaways:

• Audit Confidence: Learn strategies to consistently pass audits and remain ‘audit ready.’

• Addressing Non-Conformance: Identify common compliance gaps and how to address them effectively.

• Risk Mitigation: Practical steps to ensure compliance while minimising risks.

• Building Trust: Implement best practices to maintain participant confidence and service excellence.

11.00am - 11.30am

NDIS Director and Governance Obligations

Topic: Staying Informed on NDIS Key Personnel Responsibilities

This session provides an essential overview of current and upcoming legislative responsibilities for NDIS directors and key personnel. With new statutory duties and enhanced penalties introduced under NDIS Bill No. 2, this workshop ensures attendees stay informed and prepared to meet these strengthened regulatory obligations.

Key Takeaways:

• Key Roles Demystified: Understand the responsibilities of NDIS directors and key personnel

• Compliance Essentials: Explore statutory and common law obligations, including those governed by ASIC and Work Health and Safety standards.

• Case Studies: Review real-world examples of NDIS breaches and their consequences to glean practical lessons.

• Regulatory Preparedness: Stay ahead of legislative changes to safeguard your organisation and participants.

11.30am - 12.30pm

Q & A and close

Overall Outcomes for Attendees:

By the end of this workshop, attendees will understand ;

• Regulatory Clarity: Gain comprehensive insights into legislative updates, registration mandates, and compliance protocols.

• Operational Excellence: Equip your organisation with strategies to embed quality and compliance into daily practices.

• Risk Management: Learn practical tools to safeguard participant trust while meeting evolving regulatory requirements.