Phone Etiquette Training Outline

Reexamine the fundamentals of communication

What is communication? Why is it frequently used? What needs to be present within a sentence to make it a form of communication? Why is context important? Along with these questions comes the demand for a short review of linguistics; the hows and whys of the language and all the other smaller details that most people utilise everyday but rarely stop to think about. In Phone Etiquette Training we feel that it is vital that our learners rediscover their roots by reexamining the fundamentals of language and communication as this will serve as their backbone and framework for all their future endevours in this course going forward.

Become more persuasive speakers

Conducting business using anything that involves a limiting medium like phones or similar tools is a difficult task. It requires a fair blend of charisma, self-confidence, and mastery of language used to be really effective. Phone Etiquette offers skills to build up learner’s confidence, study charismatic personalities and from them derive which traits these individuals possess make them successful at persuading others. As an extra edge we offer basic lectures and tools in other relevant fields so our learners can gain further strategies from these relevant fields and apply them to their roles.

Identify and differentiate phone behaviors

The first step in Phone Etiquette training is a deceptively simple one; to identify acceptable and unacceptable behaviors within the social context of the workplace. We call them deceptive, as some learners will be unaware that one or the other is good or bad while using a phone or similar devices until it is handily pointed out by our highly professional trainers. Once this is done, learners will be taught to learn the hows and whys of these behaviors using a mix of simple lectures to demonstrations to help illustrate the benefits or potential for disruption these behaviors present.

Demonstrate proficiency in using devices for social interaction

Thanks to technology, the world has gotten smaller, thankfully while telephone lines may be dwindling there are still many platforms that use verbal communication as part of their software. Those undertaking Phone Etiquette Training are taught to see these new technologies as just another instance of social interaction with certain limitations imposed on them such as lack of visual feedback when using traditional telephones, or slow responses from correspondence online. Learners will be taught to use certain strategies and tactics to improve their ability and capacity to conduct social interactions through these devices, with the intended goal of creating a system for them that allows them to regularly conduct these interactions to an acceptable degree.

Learn how to work with difficult people

Working with uncooperative individuals, either as customers or clients, is detrimental but common aspect of everyday life in the workplace. While employees undertaking Phone Etiquetcte training may be aware of this fact, it will be up to them, with help from our teachers and experts in relevant fields to construct a system that will allow our learners to work with uncooperative people and give them further tactics to cooperatively work in spite of, or in sync with their difficult peers in any context, while remaining as courteous as possible.

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