The following customer terms and conditions apply to all our workshops:

Customers acknowledge:

Pottery is individually created and hand-painted.

Minor variations are expected.

Kiln firing carries inherent risks.

Rare breakages, minor cracks, warping or glaze defects may occur despite reasonable care.

Refunds are not available after painting has commenced except where required by Australian Consumer Law.

Finished pottery must be collected within the stated collection period.

Uncollected items may be disposed of after six months following reasonable attempts to contact the customer.

Cancellation Policy

Customer and Business cancellations:

More than 7 days: Full refund

3-7 days: Partial refund - with a $20 administration fee applied and the balance refunded.

Less than 72 hours: No refund unless exceptional circumstances apply.

Glaze Studio Social cancellations:

If the workshop is cancelled by Glaze Studio Social (due to insufficient numbers or illness), participants will be offered a full refund, a reschedule or a credit.

Damage Disclaimer

The business will take all reasonable care.

Customers acknowledge pottery may occasionally:

Crack

Warp

Bubble

Develop glaze faults

Break during firing

Where damage occurs due to kiln firing, the business may, at its discretion:

Replace the pottery item; or

Offer another workshop of equivalent value.

Health & Safety

Customers agree to:

Follow staff instructions.

Notify staff of any allergies or medical concerns.

Exercise reasonable care while using equipment.

Photography Consent

Photos may be taken during workshops.

Customers may opt out by notifying staff before the workshop begins.

Contact the host of Pottery Painting Workshop

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