Conflict is inevitable in any workplace, but handling it effectively can make all the difference in maintaining positive relationships, reducing stress, and improving productivity.

This full-day workshop is designed for frontline professionals—salespeople, customer service staff, receptionists, personal assistants, and field staff—who regularly interact with customers, clients, and colleagues.

What You’ll Learn:

Recognise and prevent workplace conflict before it escalates
Communicate confidently and calmly in tense situations
Master different conflict resolution styles for better outcomes
Handle complaints and difficult conversations with professionalism
Turn workplace challenges into opportunities for growth
Discover the difference between performance management and bullying
Develop a Personal Action Plan to apply these skills immediately

Why this course is for you:

This course is perfect for anyone who…

Wants more confidence in tough conversations
Struggles with workplace tension
Wants to turn conflict into opportunity

Please note, Prevent and Manage Conflict @ Work is a combination of two of our popular half-day training courses – Manage Conflict with Confidence and Having Difficult Conversations.

Download a copy of our flyer HERE.

Participants are welcome to bring their own lunch - tea, coffee and water will be provided.

Lunch may be provided for an additional cost of $18, please select the appropriate ticket type and include any dietary requirements when asked in the checkout questions.

All participants will receive soft copies of training materials, with hard copies available upon request.

Parking – there is street parking available in the immediate vicinity of both Hobart and Launceston training venues. There are several free options available - please read/refer to street signage.