This 90-minute webinar builds direct service staff’s understanding of confidentiality + client’s rights and expectations.

The session covers:

The principles of confidentiality and how staff can apply them
How the legislation can be used to create organisational policies to support staff
Who can discuss a client’s information and when
What behaviours create risks and breaches in the workplace
What happens when confidentiality is breached
Examples to assist staff to understand the importance of confidentiality in their role and the requirement to report any breaches

Participants will have the opportunity to ask questions, discuss their experiences and seek feedback from the facilitator and other group members.

They’ll also receive resources, tools and links to further information.

The content is linked to:

Health Records ACT 2001
Australian Privacy Principles
Aged Care Quality Standards
CHSP guidelines.

Who’s it for

Staff who work directly with clients and carers in CHSP-funded programs. This includes support workers, direct care workers, social support staff and allied health assistants.

Facilitated by

Trish Miller from Kate Pascale & Associates.

Trish has over 20 years of experience writing, researching and delivering education sessions to the community care sector. Trish is a qualified nurse, with further studies in marketing, adult education and business law.

Her specialities sit across compliance law, documentation and reporting, confidentiality and professional boundaries. While Trish is not a lawyer, she is exceptional in communicating legislation information to participants of all skill levels.

Presented by

The SSD Connect Alliance

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