Many of the communication cues we rely upon when connecting with others and providing support are in fact non-verbal indicators such as body language, facial expression and subtle positioning changes. When separated by distance, it takes a special set of communication and interpersonal skills to establish rapport, gauge client reactions and ensure clear understanding.

This course is designed for anyone who deals with clients or stakeholders via telephone, internet or other technologies and would like to develop specialist skills for this unique environment. We will look at specific communication tools for communicating with diverse clients in a warm and non-judgemental manner.

Topics include:

Building rapport and establishing alliance
Telephone communication strategies
Maintaining engagement remotely
Identifying vulnerabilities
Verbal and vocal cues
Listening skills
Calming anxiety
Dealing with crisis remotely
Responding to wellbeing issues

This course includes:

Engaging, up-to-date materials.
Take-home reference package and free online resources.
All day catering and beverages - with dietary needs catered for.
Certificate of attendance.

PRICES

Standard | $285
Corporate and Government

Non-Profit/ Individuals | $185
Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals

Concession | $125
Concession Card Holders paying as individuals

SCHOLARSHIPS

We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee of $35 toward catering and materials. Click here to apply.

REFUND POLICY

Before you book, please click here to read our Refund Terms and Conditions and ensure you have understood the conditions listed under the heading
Public Training.

VENUE

Evolve Events
Suite 9, 150 Hay Street
Subiaco 6008

Click here for further details regarding parking, transport and location.

Our venue is wheelchair accessible, including toilets. However, if you have any special access needs or would like any support or adaptations to make learning easier for you, please let us know.