Workshop Overview

When faced with a problem or decision, you need the right answer—and fast. For the past 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals find the root cause of problems faster, make better decisions, manage risk, and prioritize what to work on first. KT's instructors will ensure you're ready to use these skills back on the job to make an impact where you work.

Audience: Ideal for employees at all levels required to troubleshoot, perform root cause analysis (RCA), make decisions and implement plans. Particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing, and sales.

Key Benefits

Cut through the clutter & complexity to systematically find the root cause for tough problems and make decisions aligned with business priorities.

Discover the power of KT Clear Thinking and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, Fish Bone Diagram and other methodologies.

Walk away ready to immediately apply these new skills back on-the-job.

Skills Developed

Skills developed during KT’s Problem Solving & Decision Making workshop enable you to:

Conduct root cause analysis (RCA) on complex problems.
Make tough decisions aligned with operational priorities.
Identify and plan for the resolution high-priority issues.
Understand and proactively manage risks and opportunities.
Ask the right questions to find hidden insight.

Return on Investment

By attending the Problem Solving & Decision Making workshop and adopting KT processes, organizations have realized immediate, and long-term, return on investment. These include:

A computer chip manufacturer solved a long-standing defect problem, saving $2.8 million annually.
A vinyl manufacturer increased annualized production with a significant rise in profits.
A food products manufacturer saved $1.03 million by improving planning and decision-making by work teams.
A bank resolved a recurring system failure and restored their international monetary exchange cycle, preserving millions of dollars in interest earnings.
Following a merger, a global company saved $1.3 million on insurance costs the first year and $300,000 in subsequent years using a variety of Clear Thinking processes.

Workshop Details

Duration: 6 x 4hr days (Every Tue, Wed & Thu, 10.30AM to 2.30PM)

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Learning Tools Included: All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a My KT membership

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

For more information about the workshop, please visit:

KT Problem Solving & Decision Making