Join us on Tuesday, 5 May 2026 for the next QACP Lunch & Learn 'Toolbox' Series with Helen Jarvis, Founder of Ripple Learning and Nationally Accredited Mediator, Family Dispute Resolution Practitioner, Counsellor and Clinical Supervisor.

Topic: Accidental Counsellor Skills

Accidental Counsellor — Responding with Empathy and Boundaries

As collaborative practitioners, you regularly work with people under significant stress. Often you find yourself needing to respond to someone who is upset, overwhelmed, or distressed in ways that go beyond the scope of your professional role. This one-hour webinar introduces the practical skills of the Accidental Counsellor, tailored to the collaborative practice context.

We will explore how to recognise the difference between a stress response to difficult circumstances and signs that may indicate a more significant mental health concern requiring a different kind of response. Knowing that distinction matters, both for the person in front of you and for how you show up professionally in the moment.

From there, we'll look at how to engage with genuine empathy in a way that makes people feel heard and safe, while also holding the boundaries that protect your own psychological wellbeing and maintain the integrity of your professional role. We'll also introduce the Accidental Counsellor skillset so that you'll leave with practical, immediately applicable tools for responding with confidence and care, without overstepping into territory that isn't yours to hold.

EVENT INFORMATION:
Date: Tuesday, 5 May 2026
Time: 12:00pm - 1:00pm
Registration: Free for QACP Members & $49 for Non-Members

This is an online event via teams webinar.

Register today to secure your seat in this session!

If you have any questions, please email admin@qacp.org.au

ABOUT THE SPEAKER

HELEN JARVIS

Helen Jarvis is an experienced Nationally Accredited Mediator, Family Dispute Resolution Practitioner, Counsellor and Clinical Supervisor who has spent her working life supporting individuals and organisations through the difficult conversations that accompany distress and conflict.

Helen is the founder of Ripple Learning, a social enterprise with a passionate focus on building adult capability in workplaces; equipping people to navigate human complexity with skill, self-awareness and compassion. Through customised, evidence-based programs, Ripple Learning helps organisations build sustainable capability in managing difficult conversations and emotionally complex situations, while directing 100% of profits to youth mental health charities.

Helen also lectures for the College of Law, teaching the Mediator Training Programme and the Graduate Diploma of Family Dispute Resolution. With a background spanning counselling, mediation and organisational change, Helen brings a uniquely practical and human-centred approach to this work

Contact the host of QACP Lunch & Learn - Tuesday 5 May 2026

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