QUT AMPR Business Breakfast - 22 May
Description
Industry Engagement Event on Strength-Based Resilience and Inclusive Workplaces
Overview of Byron’s talk
Too many service systems fail the people they are designed to help. Drawing on research from the EmployAble project, Byron introduces a new typology of service advocates and a strength-based resilience model, showing how organizations that treat disability as a strategic resource rather than a compliance obligation become better prepared to reduce disadvantage and improve outcomes for consumers experiencing vulnerability.
Overview of Natalie’s talk
The idea of inclusive workplaces is not new, but many organisations still struggle to translate intentions into practical action. Inclusive Change has been working to bridge this gap, pioneering research and using real-world insight to help businesses better understand how sensory environments impact customers and staff. In this presentation, Natalie will discuss the research insights and why sensory inclusion is an important workplace ecosystem consideration.
Speakers
Professor Byron Keating
Byron is a Capacity Building Professor in Marketing and Technology in the QUT Business School. His research is focused on the design and improvement of service ecosystems supporting vulnerable consumers, particularly those impacted by mental ill-health. Working with the Australian Retail Council, Woolworths, and the Super Retail Group, Byron has been leading the EmployAble project over the past three years to improve employment pathways for young adults with psychosocial disability.
Natalie Phillips-Mason
Natalie Phillips-Mason is the Founder of Inclusive Change, a specialist consultancy creating neuroinclusive employee and customer experiences through data-driven insights. Inclusive Change offers Masterclasses, leadership programs and change management solutions grounded in neurodiversity and proprietary research. Natalie is a speaker, Panel moderator and recently awarded ReTHINK Retail’s Top Retail expert 2026.
Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity