Resolve with Confidence: A 1-Day Conflict Management Course – Adelaide
Description
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Description
About This Event
Duration: 1 Day
Course Delivery: Classroom / In-House
Language: English
Credits: 8
Certificate: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview
Disagreements, differences of opinion, and conflicting perspectives are a natural part of working with people. In fast-paced professional environments, unresolved conflict can affect communication, trust, morale, productivity, and workplace relationships.
This 1 Day Conflict Management course equips professionals with practical strategies to understand the causes and dynamics of workplace conflict and respond to challenging situations with greater confidence and control.
Key Takeaways
By the end of this training, you will be able to:
Understand the causes and dynamics of workplace conflict
Recognize how behaviour and personality differences influence disagreements
Identify your preferred conflict management style
Communicate more effectively during stressful situations
Approach difficult conversations with greater confidence and composure
Manage difficult people and workplace disagreements constructively
Apply practical conflict resolution and mediation techniques
Develop agreements that support productive working relationships
Protect trust, credibility, and professional relationships
Transfer conflict management skills into everyday workplace situations
Target Audience
Managers and team leaders
Supervisors and people managers
HR professionals
Team members working in collaborative environments
Project and department leaders
Professionals involved in mediation or stakeholder management
Anyone interested in developing practical conflict management skills
How Will You Benefit?
Build greater trust and credibility with colleagues and team members
Recognize conflict earlier and respond before issues escalate
Handle difficult conversations calmly and assertively
Understand different behavioural and communication styles
Improve your ability to manage emotionally challenging situations
Use conflict as an opportunity for constructive workplace dialogue
Strengthen professional relationships and team collaboration
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Join the programme to deepen your leadership practice, strengthen purposeful decision-making, and build a more conscious approach to leading people and organizations.
Organizations can also request a customized in-house session aligned with their leadership development goals.
📧 Contact us today to schedule a customized in-house, face-to-face session:
FAQs
- 1. Who should attend Conflict Management training?
The course is suitable for managers, team leaders, supervisors, HR professionals, project leaders, and anyone who works in collaborative environments.
- 2. Is this course suitable for beginners?
Yes. The program starts with the fundamentals of workplace conflict and progressively develops practical conflict management and resolution skills.
- 3. Will participants learn about different conflict management styles?
Yes. Participants explore different conflict management approaches and identify how their own preferred style may influence workplace interactions.
- 4. Does the course include role plays?
Yes. Role plays and practical scenarios are used to help participants practise communication and conflict management techniques in a safe environment.
- 5. Will the training cover difficult conversations?
Yes. Participants develop practical skills for approaching difficult conversations calmly, assertively, and professionally.
- 6. Does the course cover personality differences?
Yes. The program explores how differences in personality, behaviour, communication preferences, and perspectives can contribute to workplace conflict.
- 7. Will participants learn mediation techniques?
Yes. The course introduces practical approaches for managing conflict as a third party and supporting constructive resolution discussions.
- 8. Can conflict management skills be applied to team situations?
Yes. The techniques can be applied to disagreements between team members, managers and employees, departments, and other workplace stakeholders.
- 9. Does the course cover hidden workplace conflict?
Yes. Participants explore how conflict may appear through irritation, resentment, reduced morale, communication breakdowns, and lack of commitment.
- 10. Are there any prerequisites?
No. There are no prerequisites for attending this course.
- 11. What course materials are provided?
Attendees receive a course manual containing presentation slides and reference materials.
- 12. Will participants receive a certificate?
Yes. Participants receive a Course Completion Certificate after completing the training.
- What is the refund policy?
You are eligible to request a refund up to 7 days before the event.
Agenda
Module 1: Understanding Workplace Conflict
• Explore the nature and causes of workplace conflict. • Understand how disagreements can affect individuals, teams, and organizational performance. • Recognize visible and hidden forms of workplace conflict. • Examine the emotional and behavioural impact of unresolved disagreements. • Activity.
Module 2: Human Behaviour & Personality Differences
• Explore how human behaviour influences workplace interactions. • Recognize different personality and communication preferences. • Understand how individual perspectives can contribute to conflict. • Adapt communication approaches when working with different personalities. • Activity.
Module 3: Discovering Your Conflict Management Style
• Identify personal responses and patterns when facing conflict. • Explore different conflict management styles and approaches. • Understand the strengths and limitations of different styles. • Assess when different approaches may be appropriate in workplace situations. • Activity.
Module 4: Communication Strategies for Difficult Situations
• Apply effective communication techniques during stressful interactions. • Use active listening, questioning, and assertive communication. • Manage emotions while maintaining professionalism and respect. • Build confidence in initiating and conducting difficult conversations. • Activity.
Module 5: Managing Workplace Conflict Constructively
• Apply practical strategies for addressing workplace disagreements. • Identify opportunities to turn conflict into productive conversations. • Manage difficult people and challenging behavioural situations. • Use collaborative approaches to protect relationships and workplace effectiveness. • Activity.
Module 6: Conflict Resolution, Mediation & Agreements
• Explore structured approaches to resolving workplace conflict. • Understand the role of a third-party mediator. • Facilitate balanced discussions between conflicting individuals or groups. • Develop practical resolution agreements and follow-up actions. • Activity.
Module 7: Relationship, Reputation & Conflict Management in Practice
• Strengthen trust and credibility when dealing with workplace conflict. • Apply conflict management techniques to realistic professional scenarios. • Protect workplace relationships and professional reputation. • Create a personal action plan for transferring learning into the workplace. • Activity.
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