1. Bookings & Payment

Pet Photos with Santa sessions are $75 per booking, including three professionally edited digital photographs.
All sessions must be booked and paid for in advance through Humanitix.
Walk-ins will not be accepted.
Each booking is valid for one strictly 5-minute photography session.

2. Arrival & Session Times

Please arrive at least 5 minutes before your scheduled session, photo ready, with your pet and any participating family members prepared for their photographs.
Sessions run to a strict schedule. Late arrivals may have their session shortened or forfeited without a refund.
Additional session time cannot be guaranteed.

3. Pets & Family Members

Owners and family members are welcome to be included in photographs with their pets and Santa.
All pets must be appropriately restrained and under their owner's control at all times.
Owners are responsible for their pet's behaviour, safety and wellbeing throughout the event.
Pets displaying aggressive or unsafe behaviour may be refused participation.
Please ensure your pet is comfortable around people, other animals and unfamiliar environments.
Pets are not permitted at Sanctuary Cove's free family Photos with Santa sessions. All pet photography must be booked through the dedicated Pet Photos with Santa event.

4. Photography & Image Delivery

Each booking includes three professionally edited digital photographs.
Digital photographs will be delivered within 3 business days following your photography session, via the email address provided at booking.
Customers are responsible for providing a valid email address.
Image selection and editing are at the photographer's discretion.
Additional photographs, prints or editing requests are not included in the booking price.
Personal photography using mobile phones or cameras is not permitted during the session.

5. Cancellations & Refunds

Bookings are non-refundable for change of mind or failure to attend, except where required by Australian Consumer Law.
Requests to change session times are subject to availability and cannot be guaranteed.
If an event session is cancelled by the organiser, customers will be offered a rescheduled session or refund in accordance with applicable consumer law.

6. Photography & Marketing Consent

Photographs taken during Pet Photos with Santa may be considered for use in future Sanctuary Cove marketing and promotional activities, including social media, websites, digital advertising, printed publications and other marketing materials.
Marketing use of identifiable customer or family photographs will only occur where the appropriate consent has been provided.
Customers may provide separate, optional marketing consent during the booking process.
Where children appear in photographs, consent must be provided by their parent or legal guardian.

7. General Conditions

The organiser reserves the right to make reasonable changes to session arrangements where necessary for safety or operational reasons.
Participants must follow reasonable directions from event staff and the photographer.
The organiser may refuse or discontinue a session where the safety or wellbeing of Santa, staff, visitors or animals is at risk.
Participation is subject to these Terms & Conditions and applicable Australian Consumer Law.

By completing a booking, you acknowledge and agree to these Terms & Conditions.

Sanctuary Cove Pet Photos with Santa

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