Selling Online and Offline Bathurst Masterclass

Presented by sales expert Kirsten Karbowiak (BDM by the Hour) and digital strategist Steve Bigg (Out West Online), this masterclass is perfect for business owners who want to grow sales and build stronger customer connections by blending effective online and face-to-face strategies.

If your business relies on building customer relationships through phone or face-to-face interactions, this session will help you strengthen your online presence to better support those in-person connections.

Alternatively, if your business has traditionally focused online, discover how personalised phone and in-person communication can enhance your customer journey, increase conversions, and support your existing digital ecosystem.

Whether you’re chasing more leads, stronger customer relationships, or better sales results, this session gives you practical tools to grow your business both online and offline.

Details
📅 Date: Wednesday 24 September 2025
⏰ Time: 6:00pm – 8:30pm (with a short break)
📍 Location: Upstairs Coworking Space, Bathurst NSW
💲 Tickets: $20 – limited spots available
🥤 Light refreshments included

What you’ll learn:

Integrating your online and offline customer experiences
How to build a website that drives sales
Building trust online with reviews and security
How to structure a phone call
Showcasing your products and services to attract ideal customers
Creating a search strategy to reach more people
Establishing a reliable offline sales routine

Facilitated by Regional Development Australia Central West with support from Bathurst Regional Council.

About the presenters
Kirsten is the Founder of BDM by the Hour, based in Orange NSW, providing sales solutions to small businesses Australia-wide. With years of hands-on experience driving revenue and building customer relationships, she helps businesses access a professional sales resource exactly when and how they need it.

Steve is the Founder and Lead Website Designer at Out West Online, an Orange-based digital marketing and website design agency servicing clients across regional Australia. Specialising in high-quality web design, SEO, and online marketing strategies, Steve has helped countless businesses create a strong, results-driven online presence.