This full day course is a combination of Customer Service and Sales Essentials as well as Security and Theft Reduction Strategies for Business.

The workshop looks at how to maximise sales through identifying customer needs, and presenting information to encourage the sale.

Content also covers theft reduction, this workshop is designed to help businesses build resilience by providing effective strategies for security and theft reduction.

Customer Service and Sales Essentials

Course Content

This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers. Participants will gain a greater understanding of fundamental sales techniques as well as strategies to enhance the customer experience.

This session provides a holistic approach to exceeding customer expectations in a service environment.

Learning Outcomes

Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.

Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create:

Introduction to the sales Process
Customer experience/perceptions
Communicating with different styles
Building the relationship
Understanding customer needs
Handling objections
Closing the Sale
Overcoming objections
Product knowledge and features and benefits

Who should attend?

This course is designed for anyone working in a service environment where you are presenting and selling products or services.

Delivery Information

Duration: 3 hours

Locations: State-wide

Investment

$250 TCCI member

$375 non-member

Security and Theft Reduction Strategies for Business

With theft rates on the rise, businesses face increasing challenges in maintaining a secure and resilient workplace.

This workshop is designed to help businesses build resilience by providing effective strategies for security and theft reduction.

Participants will gain practical tools and techniques to minimise theft and manage challenging situations with confidence.

The workshop will cover:

Store Setup & Theft Prevention: Learn best practices for positioning merchandise and setting up your store to deter theft and create a secure environment.
Approaching Suspected Shoplifters: Understand how to approach and address suspected shoplifters in a legal and confident manner.
Legal Guidelines: Get to know your rights and responsibilities when dealing with theft, ensuring compliance with legal standards.
Banning Customers: Learn the correct procedures for banning individuals from your premises in accordance with the law.
Incident Reporting: Discover effective methods for documenting and reporting incidents to maintain a safe workplace.
Managing Aggressive Behaviour: Develop techniques for de-escalating challenging situations and managing aggressive customer behaviour.
Developing a Personal Action Plan: Create a customised action plan tailored to your business needs to enhance workplace security and resilience.
Tools and Templates: Receive tools and templates to support the development of systems and frameworks within your business.

Who should attend?

This workshop is ideal for business owners, managers, and staff who want to enhance workplace security and create a safe and resilient work environment.

Delivery Information

Duration: 2 hours

Locations: State-wide

Investment

$175 TCCI member

$260 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Terms and Conditions:

All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.

Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.