1. Is this course suitable for people with different levels of communication experience?

Yes. The course covers foundational and practical workplace communication skills and can be applied by participants with different levels of experience.

2. Will I learn how to communicate more clearly at work?

Yes. The course covers techniques for structuring messages, choosing appropriate language, managing tone, and communicating information clearly.

3. Will the course cover active listening?

Yes. Active listening, questioning, clarification, paraphrasing, and attentive listening are covered.

4. Will I learn how to handle difficult conversations?

Yes. The course introduces practical approaches for communicating respectfully during challenging workplace conversations.

5. Does the course cover workplace conflict?

Yes. Participants explore how communication can contribute to workplace conflict and learn approaches for managing disagreements constructively.

6. Will digital communication be covered?

Yes. The course includes professional communication practices for email, messaging platforms, virtual meetings, and other digital channels.

7. Can I use these skills in team meetings?

Yes. The course includes techniques that can support participation, clarification, active listening, idea sharing, and professional discussions.

8. Will I learn how to give and receive feedback?

Yes. The course covers constructive feedback approaches and communication practices for receiving feedback effectively.

9. Is the course useful for team leaders and managers?

Yes. The communication techniques can support leaders and managers when working with teams, colleagues, and stakeholders.

10. Can the training be delivered for my organisation?

Yes. An In-House Session can be adapted to an organisation's workplace communication requirements.

Speak Up, Lead Well: Workplace Communication Skills in 1 Day | Sydney

Name: Speak Up, Lead Well: Workplace Communication Skills in 1 Day | Sydney
Start: 2026-12-01T09:00:00+1100
End: 2026-12-01T17:00:00+1100
Location: SYDNEY, Balmain

Fri, 9 Oct, 9am - 5pm AEDT

SYDNEY, Balmain

Balmain NSW, Australia

Strive Wisdom

Contact host

Description

About This Course:

Duration

1 Full Day ( 9.00 AM - 5.00 PM )

Delivery Mode

In-Person Classroom Training, with Virtual and In-House Training available upon request.

Language

English

Credits

8 PDUs / Training Hours

Certification

Course Completion Certificate

Refreshments

Attendees will enjoy complimentary lunch and refreshments during the training.

Course Insights

Workplace communication influences how professionals exchange information, collaborate, manage expectations, and build productive relationships. This course explores practical approaches to communicating with clarity and confidence across different workplace situations. Participants will examine active listening, professional conversations, feedback, non-verbal communication, and communication challenges. The focus is on developing practical communication habits that can be applied across teams, meetings, discussions, and day-to-day professional interactions.

Learning Objectives

By the end of the course, participants will be able to:

· Apply clear and professional communication techniques in workplace situations.

· Use active listening to improve understanding and collaboration.

· Communicate ideas, information, expectations, and feedback with greater clarity.

· Adapt communication styles to different audiences, situations, and professional contexts.

· Recognise and reduce common workplace communication barriers.

· Use appropriate verbal, non-verbal, and digital communication practices.

· Approach difficult conversations and workplace disagreements constructively.

· Strengthen professional relationships through respectful and purposeful communication.

Target Audience

This course is suitable for:

· Professionals and employees across different functions and industries.

· Team members who want to improve workplace communication.

· Team leaders and supervisors responsible for coordinating people and activities.

· Managers who regularly communicate with teams, stakeholders, clients, or colleagues.

· Professionals involved in meetings, presentations, negotiations, or collaborative work.

· Individuals seeking to strengthen their professional communication capabilities.

Want to train your entire team?

An In-House Session can be adapted to your organisation's workplace communication requirements. The session can focus on communication challenges relevant to your teams, including collaboration, active listening, feedback, meetings, difficult conversations, digital communication, and managing workplace misunderstandings. Examples and activities can be aligned with your organisational context while maintaining the core learning outcomes of the course.

To discuss your team’s training needs, email us at info@strivewisdom.com

Agenda

Module 1: Foundations of Effective Workplace Communication

• Understand the principles of clear, purposeful, and professional workplace communication. • Explore how communication styles, context, tone, and audience influence workplace interactions. • Identify common communication barriers and approaches for reducing misunderstandings. • Icebreaker
Module 2: Active Listening and Understanding Others

• Explore active listening techniques for improving understanding and workplace relationships. • Recognise the importance of questioning, clarification, paraphrasing, and attentive listening. • Apply listening strategies when working with colleagues, clients, and diverse workplace audiences. • Simulation
Module 3: Communicating Clearly and Confidently

• Develop techniques for expressing ideas, information, and expectations in a structured manner. • Explore professional language, tone, clarity, conciseness, and confidence in workplace conversations. • Identify ways to communicate effectively during meetings, discussions, presentations, and one-to-one interactions. • Role Play
Module 4: Non-Verbal and Digital Communication

• Understand how body language, facial expressions, posture, tone, and eye contact influence communication. • Explore professional communication practices across email, messaging platforms, video meetings, and other digital channels. • Identify ways to maintain clarity, professionalism, and appropriate tone when communicating digitally. • Case Study
Module 5: Feedback and Difficult Workplace Conversations

• Explore constructive approaches to giving and receiving workplace feedback. • Understand how empathy, clarity, and respectful language support challenging conversations. • Develop strategies for addressing misunderstandings, differing perspectives, and communication concerns. • Group Discussion
Module 6: Communication, Collaboration and Conflict

• Explore communication approaches that support teamwork, cooperation, and productive workplace relationships. • Understand how communication patterns can contribute to or reduce workplace conflict. • Apply techniques for managing disagreements while maintaining respect, clarity, and professional boundaries. • Hands On Activity
Module 7: Applying Communication Skills in the Workplace

• Integrate communication techniques into meetings, workplace discussions, team interactions, and professional relationships. • Identify personal communication strengths and areas for continued development. • Develop practical approaches for adapting communication to different people, situations, and workplace requirements. • Workshop Exercise

FAQs

1. Is this course suitable for people with different levels of communication experience?

Yes. The course covers foundational and practical workplace communication skills and can be applied by participants with different levels of experience.
2. Will I learn how to communicate more clearly at work?

Yes. The course covers techniques for structuring messages, choosing appropriate language, managing tone, and communicating information clearly.
3. Will the course cover active listening?

Yes. Active listening, questioning, clarification, paraphrasing, and attentive listening are covered.
4. Will I learn how to handle difficult conversations?

Yes. The course introduces practical approaches for communicating respectfully during challenging workplace conversations.
5. Does the course cover workplace conflict?

Yes. Participants explore how communication can contribute to workplace conflict and learn approaches for managing disagreements constructively.
6. Will digital communication be covered?

Yes. The course includes professional communication practices for email, messaging platforms, virtual meetings, and other digital channels.
7. Can I use these skills in team meetings?

Yes. The course includes techniques that can support participation, clarification, active listening, idea sharing, and professional discussions.
8. Will I learn how to give and receive feedback?

Yes. The course covers constructive feedback approaches and communication practices for receiving feedback effectively.
9. Is the course useful for team leaders and managers?

Yes. The communication techniques can support leaders and managers when working with teams, colleagues, and stakeholders.
10. Can the training be delivered for my organisation?

Yes. An In-House Session can be adapted to an organisation's workplace communication requirements.