Course Content

When it comes to stakeholder engagement, are you really meeting the needs of your clients? Too often, relationships are not managed effectively, with little or no respect for the individual needs of the client. Failure to engage and manage clients or stakeholders is one of the most common causes of project or relationship failures. In most instances this could be prevented with a strategic approach and planning. In this workshop, we look at the following elements

Strategic approach to planning – begin with the end in mind
Analysing stakeholder needs
Engagement methods and processes
Communication strategies to suit the audience
Evaluation
Responding to changing needs

Learning Outcomes

By the completion of this course, participants will be able to:

Define the needs of the stakeholder
Develop a planned approach
Set up performance measures to determine results
Align the engagement plan to the overall strategic direction of the project

Who should attend?

This course is suitable for those working with any group, individual or community, where internal or external business relationships have an effect of the success of the business operations or project outcomes.

Typically, but not limited to, stakeholders can be: government departments, community groups, customers, employees, investors and/or suppliers.

Delivery Information

Duration: 3.5 hours

Locations: State-wide

Investment

$350 TCCI member

$525 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Terms and Conditions:

All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.

Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.