STEP NSW Lunch and Learn | Wednesday 14 October 2026

STEP NSW Branch invites you to a Lunch & Learn Seminar with Adrian Grech, Consultant, Adrian Grech Consulting.

Topic: Client Relationship Management Demystified: From Fundamentals to Advanced Principles

The importance of client relationships has never been more pronounced. In a world where technical expertise is becoming increasingly commoditised, relationship management skills are becoming foundational to successful professional service practices. This session demystifies the mechanics of successful client relationships.

Attendees will learn how to deliver strategic value for their clients. The session will also cover the human aspects of the service role, including:

• earning trust

• rapport building

• complaint resolution

• communicating complex topics

Attendees will be left with actionable insights to transform transactional interactions into enduring, high-value partnerships that drive client retention and long-term success.

Event Details

Date: Wednesday 14 October 2026

Time: 12:30 - 13:30 AEDT

Venue: Online via Microsoft Teams

Cost: STEP Members $45 | Non-Members $90

For more information, please contact stepnswaustralia@step.org.

Please ensure the email address you register with is correct, as all event communications will be sent to this address. The link to join the live-stream will be sent to each ticket holder via email 2 hours before this event through the Humanitix system.

This seminar will be recorded, and the recording will be sent to registered attendees within 7 days.

ABOUT THE PRESENTER | Adrian Grech

Adrian Grech has a unique career background. He began life as a medical research scientist, completing a PhD in immunology. He then moved into Financial Services, spending 7 years at Macquarie Bank working as an operations Manager. He again shifted gears and moved into digital marketing, working for a top-tier marketing agency. Adrian became the agency's Head of Client Success, managing the agency's biggest clients. It was in this role that he recognised the importance of client relationships to professional services businesses, and has since formed his own consultancy focused exclusively on client relationship management. He has spoken at various law societies and barristers' chambers, and is now a sought-after speaker and trainer for professional service providers across a range of industries.

BRANCH SPONSOR

STEP NSW Event Sponsor - Equity Trustees

Equity Trustees was established in 1888 for the purpose of providing independent and impartial trustee and executor services to help families throughout Australia protect their wealth. As one of Australia’s largest and oldest listed independent trustees, we offer a diverse range of services to individuals, families and corporate clients asset management, trustee and executor services, estate planning, philanthropic services, Native Title, compensatory trusts, superannuation trusteeship and Responsible Entity (RE) services for external Fund Managers. In 2022, Australian Executor Trustees (AET) joined the Equity Trustees group of companies, expanding our network of offices into all major cities, and the capability of our specialist teams. Together we share a deep commitment to our purpose of helping people take care of the future.

Visit us online for more information or call 1300 133 472.