Supervisory Skills for New Supervisors® - 1 Day Training in Madison, WI on Sep 28th, 2026

Duration: 8 hours (including breaks) | Format: In-person / In-house / Online / Hybrid Certification: Course Completion Certification | Credits: 8 CEUs/CPDs/PDUs

Overview

This practical one-day program equips new supervisors with the essential skills required to manage daily operations, coordinate teams, maintain productivity, and achieve workplace objectives. Participants will learn how to balance operational demands with people management responsibilities while building confidence, consistency, and accountability in their supervisory role.

What This Program Achieves

Effective supervision is critical to maintaining productivity, consistency, and employee engagement. This program helps participants develop the practical mindset and capabilities needed to successfully navigate the challenges of frontline leadership. Through interactive discussions, workplace scenarios, and hands-on activities, participants will strengthen their ability to influence others, build trust, respond to day-to-day operational challenges, and contribute to a positive workplace culture. The program focuses on turning supervisors into proactive leaders who can support organizational goals, improve team effectiveness, and create an environment where both people and performance can thrive.

Learning Outcomes

By the end of the program, participants will be able to:

• Understand the core responsibilities of a supervisor

• Manage daily operations and workflow effectively

• Build productive working relationships with team members

• Conduct effective shift handovers and team briefings

• Monitor performance and address issues promptly

• Apply coaching techniques to improve employee performance

• Manage workplace challenges and difficult behaviours

• Lead teams through change and operational demands

• Promote accountability, quality, and workplace standards

Training Methodology

• Interactive Discussions

• Practical Workplace Scenarios

• Group Activities

• Role Plays

• Case Studies

• Self-Assessments

• Action Planning Exercises

Target Audience

• New Supervisors

• Frontline Leaders

• Team Leaders

• Shift Supervisors

• Production Supervisors

• Employees preparing for supervisory roles

Note: The training schedule includes two 15-minute coffee breaks and one 30-minute lunch break

Technical Requirements:

For live virtual training:

• Notebook, Pen

• Good Internet Speed

• Laptop or tablet with audio/video capabilities

Course Completion Certificates with credits will be offered  by Wisdom Hub after the successful completion of the training. 

Why This Course?

Unlike traditional leadership programs, this course focuses on the practical realities of supervision - managing operations, coordinating people, maintaining standards, and addressing workplace challenges. Participants leave with tools and techniques they can immediately apply in their day-to-day supervisory responsibilities.

Agenda:

Module 1: The Supervisor's Role in Operational Success

• Understanding the responsibilities of a supervisor

• Balancing people, productivity, and quality

• Setting expectations and workplace standards

• Leading by example

• Building credibility and trust with team members

• Activity: Supervisor Success Assessment

Module 2: Planning, Organising and Coordinating Work

• Daily work planning techniques

• Managing priorities and deadlines

• Allocating resources effectively

• Conducting productive team briefings

• Shift handover best practices

• Activitiy

Module 3: Coaching Employees for Better Performance

• Identifying performance gaps

• Coaching versus directing

• Conducting effective one-on-one conversations

• Providing constructive feedback

• Encouraging employee development

• Role Play: Coaching Conversation

Module 4: Managing Difficult Behaviours and Workplace Issues

• Addressing attendance and punctuality issues

• Managing attitude and behavioural concerns

• Handling resistance and non-compliance

• Maintaining professionalism during challenging conversations

• Documentation essentials for supervisors

• Case Study Activity

Module 5: Team Collaboration and Workplace Relationships

• Building teamwork across departments

• Managing workplace diversity

• Strengthening trust and cooperation

• Encouraging accountability within teams

• Resolving day-to-day team tensions

• Group Exercise

Module 6: Leading Through Change and Continuous Improvement

• Understanding the supervisor's role during change

• Communicating change effectively

• Overcoming employee resistance

• Encouraging innovation and problem-solving

• Supporting continuous improvement initiatives

• Interactive Activity

Module 7: Supervisory Leadership Action Plan

• Developing personal leadership strengths

• Identifying key improvement areas

• Creating a 90-day supervisory action plan

• Setting goals for team success

• Personal Commitment Exercise

Enquire now at info@wisdomhubglobal.com for scheduling details and group discounts.

Let’s build confident, capable leaders who drive team performance and organizational success.

Whether you're developing a small group of emerging supervisors or equipping a large cohort of new managers, Wisdom Hub delivers practical frameworks, real-world application, and measurable impact-bringing wisdom beyond knowledge to every learning experience.

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