Supervisory Skills for New Supervisors® 1 Day Training in Perth
Description
Course Overview:
This practical one-day program equips new supervisors with the essential skills required to manage daily operations, coordinate teams, maintain productivity, and achieve workplace objectives. Participants will learn how to balance operational demands with people management responsibilities while building confidence, consistency, and accountability in their supervisory role.
What This Program Achieves:
Effective supervision is critical to maintaining productivity, consistency, and employee engagement. This program helps participants develop the practical mindset and capabilities needed to successfully navigate the challenges of frontline leadership. Through interactive discussions, workplace scenarios, and hands-on activities, participants will strengthen their ability to influence others, build trust, respond to day-to-day operational challenges, and contribute to a positive workplace culture. The program focuses on turning supervisors into proactive leaders who can support organizational goals, improve team effectiveness, and create an environment where both people and performance can thrive.
Learning Outcomes:
By the end of the program, participants will be able to:
Understand the core responsibilities of a supervisor
Manage daily operations and workflow effectively
Build productive working relationships with team members
Conduct effective shift handovers and team briefings
Monitor performance and address issues promptly
Apply coaching techniques to improve employee performance
Manage workplace challenges and difficult behaviours
Lead teams through change and operational demands
Promote accountability, quality, and workplace standards
Agenda
Module 1: The Supervisor's Role in Operational Success
Understanding the responsibilities of a supervisor Balancing people, productivity, and quality Setting expectations and workplace standards Leading by example Building credibility and trust with team members Activity: Supervisor Success Assessment
Module 2: Planning, Organising and Coordinating Work
Daily work planning techniques Managing priorities and deadlines Allocating resources effectively Conducting productive team briefings Shift handover best practices Activitiy
Module 3: Coaching Employees for Better Performance
Identifying performance gaps Coaching versus directing Conducting effective one-on-one conversations Providing constructive feedback Encouraging employee development Role Play: Coaching Conversation
Module 4: Managing Difficult Behaviours and Workplace Issues
Addressing attendance and punctuality issues Managing attitude and behavioural concerns Handling resistance and non-compliance Maintaining professionalism during challenging conversations Documentation essentials for supervisors Case Study Activity
Module 5: Team Collaboration and Workplace Relationships
Building teamwork across departments Managing workplace diversity Strengthening trust and cooperation Encouraging accountability within teams Resolving day-to-day team tensions Group Exercise
Module 6: Leading Through Change and Continuous Improvement
Understanding the supervisor's role during change Communicating change effectively Overcoming employee resistance Encouraging innovation and problem-solving Supporting continuous improvement initiatives Interactive Activity
Module 7: Supervisory Leadership Action Plan
Developing personal leadership strengths Identifying key improvement areas Creating a 90-day supervisory action plan Setting goals for team success Personal Commitment Exercise
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