Supply Chain Management Training

Customer service includes a key aspect called supply chain management. It is actually a large part of the support agent's daily work. It is also a source of frustration for many customers. Products can get lost or moved in an inconsistent manner, sometimes even for months. Customer support agents must maintain their cool in such situations and communicate effectively with warehouse teams to coordinate and create better delivery and production. This can lead to loss of customer loyalty, lower profit margins, and even the demoralization of entire teams. Professionals need to be able to manage the issues that arise from supply chain management and coordinate with customers, teams, and the required teams. Our training course will cover topics like delivery systems, customer complaints, stress management, and task delegation. This will allow you to support your customers and help them move on to other areas.

Because it is such a complex process, there can be a lot of issues. These problems can be addressed and improved with superior training. We intend to live up this standard by teaching participants effective communications and de-escalation, as well as other techniques that will allow them to coordinate with teams and earn the trust and loyalty of customers. We also offer the ability to create customised training sessions that address specific needs. We are happy to provide more information on our services.

Instruction in Supply Chain Management

Download PDF Outline

Lesson One

Getting Started

• Icebreaker
• Housekeeping Items
• Workshop Objectives

Lesson Two

Supply Chain Management: Why

• Client Satisfaction
• Enhancing Performance
• Lowering costs
• Product Development
• Case Study
• Lesson Two: Review Questions

Lesson Three

Key Terms I

• Procurement
• Both upstream and downstream
• Raw Material
• Forecasting
• Transport Cost
• Case Study
• Lesson Three: Review Questions

Lesson Four

Key Terms (II).

• Inventory
• Purchase Generation
• Order taking
• Order Fulfillment
• Management of Returns
• Case Study
• Lesson Four: Review Questions

Lesson Five

Three Levels in Supply Chain Management

• Strategic level
• Tactical degree
• Operational Level
• Bullwhip Effect
• Case Study
• Lesson Five: Review Questions

Lesson Six

Five Stages in Supply Chain Management

• Strategy
• Source
• Make
• Deliver
• Return
• Case Study
• Lesson Six: Review Questions

Lesson Seven

Supply Chain Management

• The Product Flow
• Information Flow
• Finances flow
• Data Warehouses
• Case Study
• Lesson Seven: Review Questions

Lesson Eight

Inventory Management

• Stock levels
• Just-In-Time Inventory
• Keep accurate records
• Inventory Calculator
• Case Study
• Lesson Eight: Review Questions

Lesson Nine

Supply Chain Groups

• The Suppliers
• Producers
• The Consumers
• The Client's Client
• Case Study
• Lesson Nine: Review Questions

Lesson Ten

Monitoring and Tracking

• Dashboard
• RFID"s
• Alert Generation
• Stock Keeping Unit (SKU)
• Case Study
• Lesson Ten: Review Questions

Lesson Eleven

Supply Chain Event Management

• Inventory Alerts
• Supplier Alerts
• Bottlenecking
• Being Proactive
• Case Study
• Lesson Eleven: Review questions

Lesson Twelve

Wrapping up

• Words from the Wise
• Lessons Learned
• Conclusion of Evaluations and Action Plans