Customer service includes a key aspect called supply chain management. It is actually a large part of the support agent's daily work. It is also a source of frustration for many customers. Products can get lost or moved in an inconsistent manner, sometimes even for months. Customer support agents must maintain their cool in such situations and communicate effectively with warehouse teams to coordinate and create better delivery and production. This can lead to loss of customer loyalty, lower profit margins, and even the demoralization of entire teams. Professionals need to be able to manage the issues that arise from supply chain management and coordinate with customers, teams, and the required teams. Our training course will cover topics like delivery systems, customer complaints, stress management, and task delegation. This will allow you to support your customers and help them move on to other areas.

Because it is such a complex process, there can be a lot of issues. These problems can be addressed and improved with superior training. We intend to live up this standard by teaching participants effective communications and de-escalation, as well as other techniques that will allow them to coordinate with teams and earn the trust and loyalty of customers. We also offer the ability to create customised training sessions that address specific needs. We are happy to provide more information on our services.

Instruction in Supply Chain Management

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Lesson One

Getting Started

Icebreaker
Housekeeping Items
Workshop Objectives

Lesson Two

Supply Chain Management: Why

Client Satisfaction
Enhancing Performance
Lowering costs
Product Development
Case Study
Lesson Two: Review Questions

Lesson Three

Key Terms I

Procurement
Both upstream and downstream
Raw Material
Forecasting
Transport Cost
Case Study
Lesson Three: Review Questions

Lesson Four

Key Terms (II).

Inventory
Purchase Generation
Order taking
Order Fulfillment
Management of Returns
Case Study
Lesson Four: Review Questions

Lesson Five

Three Levels in Supply Chain Management

Strategic level
Tactical degree
Operational Level
Bullwhip Effect
Case Study
Lesson Five: Review Questions

Lesson Six

Five Stages in Supply Chain Management

Strategy
Source
Make
Deliver
Return
Case Study
Lesson Six: Review Questions

Lesson Seven

Supply Chain Management

The Product Flow
Information Flow
Finances flow
Data Warehouses
Case Study
Lesson Seven: Review Questions

Lesson Eight

Inventory Management

Stock levels
Just-In-Time Inventory
Keep accurate records
Inventory Calculator
Case Study
Lesson Eight: Review Questions

Lesson Nine

Supply Chain Groups

The Suppliers
Producers
The Consumers
The Client's Client
Case Study
Lesson Nine: Review Questions

Lesson Ten

Monitoring and Tracking

Dashboard
RFID"s
Alert Generation
Stock Keeping Unit (SKU)
Case Study
Lesson Ten: Review Questions

Lesson Eleven

Supply Chain Event Management

Inventory Alerts
Supplier Alerts
Bottlenecking
Being Proactive
Case Study
Lesson Eleven: Review questions

Lesson Twelve

Wrapping up

Words from the Wise
Lessons Learned
Conclusion of Evaluations and Action Plans

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